Company Description
At Empresa confidencial, a North American multinational and leading consultancy for the automotive industry, we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients' business processes and outcomes.
With more than 25 years of industry experience, our multilingual and multicultural Contact Center operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.
Job Description
Do you have strong communication skills, a proactive attitude, and a passion for customer service?
Become our Customer Service Representative
Your daily tasks will include:
- Attending calls and responding to emails from clients and dealerships.
- Following up with customers until their inquiries are fully resolved.
- Making reminder calls and following up on incidents to achieve maximum satisfaction.
- Updating databases, drafting reports, and creating summaries.
Qualifications
We are looking for you if:
- You have a B2 level of English and are fluent in Dutch.
- You are preferably available full-time.
- You will be working from our Barcelona office in a 50% hybrid position, with the first 3 months approx. fully on-site for the adaptation period. Our office is located at Carrer de la Constitució, 1, -08014 (Sant Just Desvern).
Additional Information
- Permanent position with an indefinite contract from the beginning.
- Telecommuting policy of up to 50% of the monthly working hours after the adaptation period (approx. 3 months).
- Salary: €22.000 gross per year.
- Join a great team of professionals in an internationally consolidated company.
- Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
- Possibility to join the Versátil Compensation Plan (medical insurance, transport