**Description**
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world's largest technology distributor with operations in 64 countries and more than 35,000 associates.
**Position Summary**:
- Takes initial customer calls and answers general questions regarding company products and services.
- Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
- Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
- May determine caller eligibility for technical support and transfers calls to technical support queues.
- Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
- Documents customer concerns and forwards complaint trends to appropriate departments.
**What you bring to the role**:
- Established and productive individual contributor.
- Works under moderate supervision.
- Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
- Makes minor adjustments to working methods.
- Communicates information that requires explanation or interpretation.
- Provides administrative or technical support at an intermediate level.
- Still gaining or have attained full proficiency in their specific area of discipline.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Normally follows established procedures on routine work, requires instructions only on new assignments.
- High School Diploma or equivalent, 2 year degree preferred.
- 3 years of general experience or 2 years functional experience.
- Applies acquired job skills and company policies and procedures to complete assigned tasks. *This is not a complete listing of the job duties.
- It's a representation of the things you will be doing, and you may not perform all of these duties.
- Dutch speaker