Job Description Flywire is looking for a strategic and technically grounded IT Operations Manager to lead our global IT Operations team and help shift it from reactive support to a proactive, engineering-led function. We are predominantly focused on hiring into our Valencia HQ, with office attendance a few times per week. You will bridge business needs and technical execution, manage team capacity and maintain excellence across our core SaaS stack while identifying opportunities to automate and apply AI-driven solutions. You will also own operational compliance and act as the primary liaison between IT Support and our specialised IT Cloud / CPE teams. Key Responsibilities Operational Excellence and Continuous Improvement Analyse workflows and system behaviours to identify inefficiencies. Apply Lean principles to streamline and document scalable processes before introducing automation. Strategy and AI Innovation Shift the team’s focus from ticket resolution to system evolution. Lead research and implementation of AI / AIOps to automate recurring issues and improve internal self-service. Operational Ownership of SaaS-as-Code Partner with CPE to transition our core stack into a Terraform-managed environment. Lead IT Ops in operating these systems through code, moving away from manual console configuration. Capacity and Project Management Manage team bandwidth across Tier 3 operations and strategic projects, including M&A and tool consolidation, ensuring daily noise does not stall innovation. Access Governance and Compliance Own Access Recertification, User Access Reviews and IT audit requirements, including SOC2. Make compliance more streamlined and automated, rather than manually intensive. Cross-Functional Leadership Partner with IT Support to build useful automations and collaborate with IT Cloud / CPE on operational support for high-level infrastructure changes. What We Are Looking For Product Mindset You analyse root causes, not just symptoms, and build scalable internal solutions. You understand how AI can improve modern IT operations. Execution Focus Strong Agile / Kanban skills to visualise capacity and prioritise high-impact work over busy work. Collaborative Leader Able to influence and collaborate with technical leads across CPE / Cloud, as well as non-technical stakeholders across HR, Finance and other functions. Change Agent Comfortable leading teams through technical transitions, including moving from manual console administration to SaaS-as-Code environments.