PbHello! We are CAPGEMINI! /b /ppbr/ppWe are fortunate to work in a sector that leads the way toward a sustainable and inclusive future. bTECHNOLOGY /b—the catalyst for so many solutions we need now more than ever. /ppWe are b300,000 PEOPLE /b around the world united by a shared passion. /ppNo matter where we are—at home, in the office, or a thousand kilometers away—bOUR WORK MATTERS /b. /ppbr/ppWe are diverse, ethical, and aware that every stage of a professional journey counts. So, if you're in a moment of growth, learning, or value flexibility and work-life balance, here you can feel that you're bRIGHT WHERE YOU BELONG /b. /ppbr/ppbWould you like to join CAPGEMINI? /b /ppbr/ppWe’re looking for an bOperations Monitoring Specialist /b with experience in supervising production environments, executing procedural tasks, and supporting incident and change management in critical systems. /ppThis role will be essential in ensuring the health, stability, and performance of our clients’ platforms through proactive monitoring, technical support, and operational excellence. /ppbr/ppbKey Responsibilities /b /ppbr/pp bMonitoring Supervision /b /pulliContinuous monitoring of operational consoles (including Omega) and production events /liliReview of technology agent statuses (monitoring, backups, etc.) /liliExecution of routine console checks /liliHealth report analysis and corrective actions /liliShift-based health checks, including firewall and load balancer optimization /li /ulp bProcedural Operations /b /pulliExecution of scheduled or on-demand tasks (post-incident, post-change checks) /liliDaily, weekly, monthly, and periodic checks /liliOperations based on check results and alarms /liliConsole-based connection verification to devices and load balancers /li /ulp bTesting Verification /b /pulliPost-incident, change, or task verification (internal or third-party) /liliParticipation in work-related calls and basic equipment testing /li /ulp bIncident Management /b /pulli24x7 monitoring of severity 3+ incidents /liliParticipation in severity-related calls /liliOnline communication of technical actions /liliReporting to designated Telefónica stakeholders /liliEscalation of critical or potentially impactful events /liliDiagnosis and resolution of identity management incidents /liliLevel 1 corrective support and incident call assistance /li /ulp bChange Management /b /pulli24x7 tracking of promoted, relevant, and critical changes /liliMonitoring from initiation to completion /liliContinuous online communication /liliReporting to sub-block stakeholders /liliReview and closure of BTPs, CRQs, and INCs /li /ulp bTechnical Operational Support /b /pulliSupport activities for Operator Platform Plan Edge /liliReview of backup execution failures and daily reports /liliManagement of generic mailboxes and task assignment /li /ulp bProcesses Compliance /b /pulliParticipation in Change and Problem Management processes /liliRegistration, analysis, execution, closure, and audits /liliAdaptation to continuous process improvements /liliCompliance with KPIs and SLAs defined by Telefónica /li /ulp bSeverity Management /b /pulliActive participation in severity handling /liliActing as escalation engineer or shift lead with technical expertise /liliCoordination of technical teams /liliPreparation of reports and action plans /li /ulpbr/ppbWhat will you love about working here? /b /ppbr/pp✨ Onboarding support through our Buddies program /pp✨ 24 vacation days + 2 personal days + December 24 31 off + option to buy up to 7 extra days /pp✨ Remote work from another country for up to 45 days/year (bFlexAbroad /b) /pp✨ Continuous learning with access to platforms like Coursera, Udemy, Pluralsight, Harvard Manager Mentor, Education First, and more /pp✨ Certifications, career paths, and professional development programs /ppbr/ppbWhy Capgemini? /b /ppbr/ppCapgemini is a global leader in transforming and managing businesses by harnessing the power of technology. /ppWe are driven by the purpose of creating an inclusive and sustainable future, powered by those who make it possible. /ppWith over b360,000 professionals /b in b50 countries /b and b55 years of experience /b, we are a responsible, ethical, and diverse company that invests in talent and continuous development. /ppbr/ppbRewrite your future. /b /ppbr/ppbJoin the team! /b /p