Join to apply for the Resort Representative - La Palma role at Jet2.com and Jet2holidays. Jet2.com and Jet2holidays are landing in La Palma! We’re thrilled to launch another brand new destination across the Canary Islands. We'll fly our customers to the stunning island of La Palma, marking another exciting step as the UK’s largest tour operator and third largest airline.
As a valued member of our Jet2holidays Resort team, you’ll play a key role in creating memories and unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal and external suppliers whilst taking responsibility for resolving customer queries or problems using our in‑house digital systems.
What do we offer you?
- Excellent salary
- Fully paid training and IT equipment provided
- Monthly 1‑to‑1 meetings with your Team Leader
- Career growth across Jet2.com & Jet2holidays
- 23 days holiday entitlement per year
- 2 days off per week
- Monthly rosters shared in advance
- Exclusive discounts on Jet2.com flights and Jet2holidays hotels
- Recommend a Friend bonus scheme
What will I do?
As a Resort Representative, you’ll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry‑leading customer service. You’ll be at the heart of creating memories for our customers.
- Provide award‑winning customer service during scheduled hotel visits and virtual interactions via our internal systems on a tablet device.
- Recommend tailored experiences and attractions that match our customers’ interests.
- Support customers during any disruptions, emergencies, or escalations, providing calm, confident assistance.
- Represent Jet2holidays during hotel visits and respond to queries via video call & messaging, delivering friendly and efficient support.
- Work as one team – on busy flight days you may support our Airport team to assist arrivals and departures.
What do I need?
- Right to work documents for Spain.
- Own motorised vehicle with appropriate insurance; operational travel expenses reimbursed.
- Flexibility to support disruptions and emergencies, rostered 4 weeks in advance.
- Customer service experience is a plus; solution‑oriented, friendly, positive.
- Comfortable using digital systems (tablet device).
What to expect after I have applied?
Once your application has been reviewed, you'll be invited to a short video interview. If successful, you'll progress to an in‑person interview with the Jet2holidays Destination Management team.
Ready for take off? Join the UK’s number one tour operator!
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