Role Overview
As a Senior Account Manager, you will lead strategic relationships with major healthcare partners across Spain. You will deeply understand their operational challenges, drive adoption of our platform, and maximise long-term value for both clients and Livo. Your role will be essential in accelerating digital transformation in hospitals and clinical networks.
Key Responsibilities
* Serve as the primary contact for strategic healthcare accounts, ensuring strong collaboration and high satisfaction.
* Lead the client lifecycle: implementation, onboarding, platform adoption, and ongoing success.
* Identify growth opportunities (upsell/cross-sell) and present new solutions with a consultative approach.
* Analyse operational and satisfaction data to design initiatives that improve retention and performance.
* Work closely with Product, Operations, and Support teams to channel client feedback and influence platform evolution.
* Prepare and deliver key insights, reports, and business reviews to support decision-making.
* Support contract negotiations and renewals, ensuring stable and flexible agreements.
Profile
* 5+ years of experience in Account Management, Customer Success, or consultative B2B roles, ideally in healthtech, SaaS, HR tech, or strategic consulting.
* Experience in the Healthcare or healthtech sector.
* Proven ability to manage complex accounts with multiple stakeholders at both operational and senior levels.
* Strong commercial mindset with the ability to identify opportunities and drive retention.
* High degree of ownership, proactivity, and empathy when working with clients and internal teams.
* Analytical skills to interpret usage, performance, and satisfaction metrics.
* Excellent communication skills in English and Spanish.
* Experience with CRM tools, SaaS platforms, and Google Workspace.
What We Offer
A high-impact, full-time role where your work directly shapes the growth and operations of a fast-scaling healthtech company.
Ownership of strategic accounts and exposure to mission-critical decisions from day one.
The opportunity to collaborate with a talented, passionate, and product-driven team redefining workforce management in healthcare.
A collaborative, energetic, and mission-driven environment — we move fast, we learn together, and we care deeply about our users.
Strong team culture
Continuous learning opportunities, professional development, and room to grow into leadership roles.
Regular team-building activities and social events every two months, plus more perks in the pipeline.
Competitive salary and equity package, aligned with your experience and impact.