About Us
Job Summary
The main responsibility is to receive calls from the company clients to provide appointments, commercial information, resolution of doubts or any other management that has been established by Sitel and the company.
Primary Job Responsibilities
- Ensure that all communication with the customer meets established quality standards
- Provide appointments, commercial information and doubts resolution
- Ensure that everything is correctly registered in the CRM system to process the information
- Identify the needs and provide the right services for every conversation
- Pursuing responsibilities, understanding and complying with safety measures and company policies, and working with a continuous focus on personal progress and on improving customer experience