We are looking for a German-Speaking Technical Account Manager to join our international team and work with our broadcaster clients in the DACH region.
You will help our clients with the integration of our SDK to enable them to measure audiences on theirweb and app-basedvideos. You are theconnection between the Nielsen and client engineers. You will help with implementation, testing, training and ongoing support.
To be successful in this position, you will need to have :
Outstanding organizational / time management skills and the ability to multi-task in order to effectively support multiple business-critical projects and client engagements at once.
Creative problem solving and technical troubleshooting skills and unyielding focus on client satisfaction.
Strong verbal and written communication skills, a solid client-facing business acumen and a foundation on client satisfaction. Boundless energy, a positive attitude and the desire to contribute to the advancement of the digital media measurement space.
Training and support for the technical aspects of our product solution to clients. Identifying best practices and assisting in the creation of support materials; implementation guides, FAQ’s, etc.Easily provide backup for other team members.
Responsibilities :
* Day to day management of a large / dynamic client and product portfolio.
* Full support of client SDK integration from technical kickoff through post production ongoing support and QA checks.
* Helping clients correctly implement and test the Nielsen SDK on their web sites and video players and on their mobile device apps and app-based video players, and troubleshooting implementation issues throughout the engagement.
* Demonstrating and explaining Nielsen SDK attributes to technical and non-technical audiences.
* Taking an active contributory role in the processes surrounding our digital products.
Qualifications
Minimum Qualifications :
* High level of German and English, any other EU language is a plus.
* BA / BS degree or equivalent experience.
* Aptitude for learning new systems and processes.
* Must have excellent interpersonal, verbal and written communication skills.
Preferred Qualifications :
* Understanding of Mobile App / Web / Internet Technologies would be useful.
* Hands-on experience with web video players and App-based video players, content management systems, and tagging technologies such as Google Tag Manager is a nice to have.
* Hands-on experience with online products and technologies.
* Ability to work with all levels of staff.
Additional Information
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @ nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
Technical Account Manager • Madrid, Community of Madrid, Spain
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