About the job Are you ready to join a fast-growing company with a strong mission to drive sustainability and innovation? At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout. Position Overview: The Logistics & Processing Manager is responsible for overseeing all logistics, asset processing and recycling operations for a country or for a region. This role ensures efficient planning, control, and management of all logistics & processing activities while coordinating with partners to achieve operational excellence and meet service level agreements (SLAs). The position plays a pivotal role in supporting local business growth through effective management of returned assets and managing the partners. Key Responsibilities: Incoming Logistics: Plan and organize daily transport operations for incoming assets. Manage customer services for logistics-related inquiries. Oversee transport cost calculations and ensure the accuracy of transport invoices. Monitor daily SLA compliance and quality tracking for all incoming goods. Conduct quality and quantity control checks on goods-in. Address exceptions and manage deviations in the logistics process. Outgoing Logistics: Process orders for remarketed assets and handle customer service needs for remarketing customers. Coordinate with logistics partners for order placement, pick & pack operations, and shipping. Perform customs checks and tax compliance for outgoing shipments. Create proforma invoices and manage financial processes such as booking goods out, checking payments, and releasing shipments. Oversee the logistics operations related to asset return management. Logistics Partner Management: Conduct regular audits and quality reviews of logistics partners. Collaborate with the partner management team to ensure service quality and cost control. Provide ongoing feedback and insights into partner performance and assist in managing any discrepancies or issues. EOL Partner Management: Perform audits on-site at service providers handling returned assets (IT, healthcare, industrial solutions). Track and ensure SLAs for asset processing are met, including the auditing, pick & pack, and transport processes. Manage the quality assurance for EOL processing and report any deviations to the management team. Oversee the processing of returned assets, ensuring timely handling and resolution of issues like locked devices and discrepancies in received assets. To review EOL processes, manage transport costs, and ensure data accuracy across systems. Assess the profitability of Direct Sales to Customers to identify non reasonable sales according to expected market values. Locked Devices Management: Track locked devices with the partners Manage the escalation of locked devices to the sales team when necessary. Reporting and Collaboration: Work closely with sales, service delivery, and contract administration teams to support client needs. Ensure timely and accurate reporting to headquarters (Logistics & Processing Competence Center) regarding logistics performance, quality control, and partner management. Track and report on key metrics such as lease origination, gross margin, and net profit impact driven by logistics operations. Qualifications: Proven experience in logistics management, supply chain operations, or a related field. Strong organizational and planning skills to manage both incoming and outgoing logistics processes. Expertise in working with logistics service providers and managing transportation costs and services. Fluent in Spanish Solid understanding of ITAD-business. Ability to perform detailed audits and provide clear feedback on partner performance. Excellent communication and collaboration skills to work with multiple departments (sales, service, partners). What we offer: Competitive salary structure and other benefits Extensive On-boarding phase and individually planned introduction training Employee referral reward Hybrid working model Flexible working hours (40/week) 26 vacation days ️ 2 weeks of Workation per year Medical private insurance Language courses Joint events: Start-up seminar, different holiday parties, after works, etc. International environment in a stable, continuously growing, and successful company Health and well-being initiatives Meal vouchers An adventure within a fast-growing company where you can develop yourself and have fun! Diversity, equity and Inclusiveness commitment: CHG-MERIDIAN embraces individuals from all backgrounds and perspectives to create a welcoming and collaborative workplace. We are committed to equal opportunity and diversity to promote a work environment that is free from discrimination and harassment. All individuals are treated with fairness, respect, equality, and dignity. We provide and promote an inclusive workplace where diversity is valued, and social and cultural backgrounds are embraced. Our commitment to diversity underpins every stage of the recruitment process. Our daily lived values are passion, respect, trust, ownership, integrity, and customer focus.