Overview
First Line Analyst - French & Italian 80% FROM HOME
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide. In Spain, we are a Global Service Desk. We tailor IT-related knowledge and services and assist every employee and business partner of our customers as individuals, by finding practical solutions to their IT problems.
Responsibilities
* Answering and supporting queries via tools, phone, and email, maintaining daily contact with users across Europe
* Resolving IT issues encountered during office work
* Documenting and logging calls on the ticketing system
* Delegating unresolved problems to appropriate teams
* Maintaining and improving customer satisfaction levels
* Communicating with team members and different departments
What we offer
* Remote work 80% of the time, 4 days / month on-site
* Full-time contract, 39 hours / week
* Ticket restaurant benefit (€1100 / year) after 3 months
* Annual gross salary of €20,535.87
* An international environment where support and respect are prioritized
* Access to VIP District : gym discounts, restaurants, car wash, etc.
* Career development and leadership program opportunities
* Free online language classes (GER, FRE, SPA & ENG)
* Fast recruitment process
* Fully paid training
You are the ideal candidate if
* You have an advanced or native level of French and Italian
* You have an advanced level of English
* You are interested in learning about IT
* You have a positive, can-do attitude and enjoy problem-solving
* You have logical thinking and enjoy helping others solve issues
* You possess outstanding communication skills and a customer-focused mindset
* You enjoy working in a team
* You respect schedules and are punctual
About us
Computacenter is a leading independent provider of IT infrastructure services. With about 15,000 employees worldwide, we support our international clients on their digital transformation journey.
Our professionals serve corporate and government clients across various industries, supporting around 4.2 million users from our Global Service Desk in over 70 countries, speaking 30 languages.
Our service desk locations offer a dynamic, international, and informal work environment with flexible schedules and opportunities for professional and personal growth. Our supportive and inclusive atmosphere makes you feel part of a great community.
Interested in joining a company with a strong community spirit? We’re growing, hiring, encouraging, empowering, and supporting. #CCwinningtogether
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