Publicada el 19 junio
Misión del puesto
About Us
Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.
At SARIA Food & Pharma, our activities are characterized by connected value chains, decades of shared market expertise and a unifying spirit of innovation to continuously develop our people and our products.
Van Hessen, Devro and Bioiberica use animal raw materials to create their wide range of products, which are ubiquitous and universal, but anything but ordinary. With a complementary portfolio of casings for the sausage industry that includes natural and collagen-based casings, Devro and Van Hessen are leading product experts in their industry. The general life science company Bioiberica produces active ingredients for humans, animals and plants, from starting material it receives from Van Hessen.
We create the added layer of value with our products and services, improve the well-being of all by taking life science further and combine our attention to detail with the extraordinary, because it all matters.
About the Role
We are looking for an experienced IT Service Delivery Manager to oversee the end-to-end delivery of SaaS-based IT services and associated applications. This role is critical in ensuring services are reliable, high-quality, and aligned with business needs.
You will play a key role in driving service excellence, improving customer satisfaction, and ensuring operational efficiency across the IT service lifecycle.
Responsibilities
Owning and managing the end-to-end delivery of IT services and SaaS solutions
Ensuring services meet agreed SLAs and KPIs and exceed business expectations
Acting as the primary liaison between IT and business stakeholders for service-related matters
Leading major incident response, coordinating internal teams and external vendors
Managing incident, problem, change, and service request processes
Identifying and managing service risks, dependencies, and continuity plans
Monitoring service performance and driving continuous improvement initiatives
Building and maintaining strong relationships with vendors and internal teams
Supporting contract negotiations and service agreement reviews
Providing operational direction to multiple vendors and delivery teams
Ensuring compliance with security, privacy, and regulatory requirements
Ideal Candidate Profile
Takes real ownership in their role
Cares about doing things the right way
Looks for ways to improve and work smarter
Brings people together to meet our business goals
Qualifications
Strong analytical skills with attention to detail and data accuracy
Good risk awareness and understanding of operational impact
Excellent communication skills, with the ability to engage both technical and non-technical audiences
Ability to manage multiple priorities and meet deadlines effectively
Previous experience in a similar role and hands‑on experience with ITSM processes (incident, problem, change, and service management)
Experience managing suppliers and SLAs, including contract support
Proven ability to manage cross-functional teams and third-party vendors
Experience establishing and maintaining governance models
Experience onboarding/offboarding suppliers and integrating them into ITSM processes
Bachelor’s or Master’s degree in IT or a related technical field is desirable
ITIL certification or strong, demonstrable understanding of ITSM principles
PRINCE2 or PMP certification is desirable but not essential
Professional level English and Spanish languages are essential
Equal Opportunity Employer
Equality and diversity at SARIA Food & Pharma / Saria group of companies
We value diversity and are committed to an inclusive working environment in which all employees are respected and supported regardless of gender, age, ethnic origin, religion, sexual orientation, disability, or social background. We expressly welcome applications from people with a wide range of perspectives and experiences. xpzdshu Our goal is to ensure equal opportunities and actively combat discrimination – both in the application process and in everyday working life.
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