Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.
Overview
IT Support Specialist Pilatus Ibérica - Sevilla
Responsibilities
* IT Support & Collaboration: Serve as the primary contact for local IT issues and support requests (on-site and remote), working closely with IT teams in Seville and Stans (Switzerland)
* Troubleshooting & Technical Support: Diagnose and resolve issues related to hardware (desktops, laptops, printers, scanners, VoIP, mobile devices) and software (Windows OS, Microsoft 365)
* Ticket & Asset Management: Efficiently handle support tickets in coordination with the global IT Service Desk and maintain accurate records of IT assets and service activities
* User & Security Administration: Manage user accounts and access rights, assist in resolving IT security incidents, and ensure compliance with internal policies
* Knowledge Sharing & Process Improvement: Document solutions, update the knowledge base, and contribute to the continuous improvement of support processes
* Career Development Path: You will be the spearhead of the growth of the IT area in Seville with the possibility of having a professional development with increasingly new responsibilities: planning and implementing local IT projects, acting as the interface between Spain and the global IT team, managing local IT assets and budgets, preparing decision-support documentation, and overseeing suppliers and service providers
Qualifications
* Education in Information Technology or equivalent professional experience, ideally with certifications in Windows systems or related fields
* Minimum 3 years of relevant IT experience, ideally in a support or coordination role
* As our Sevilla office is still in a build-up/start-up phase, this role requires a high degree of flexibility, initiative, and hands-on mentality
* You will help shape structures and processes from the ground up in collaboration with the central IT team
* Structured, reliable, and able to handle multiple tasks under pressure as well a strong sense of ownership and service orientation
* Fluent in English and Spanish (written and spoken); additional languages are an asset
What we offer
* A committed, international team and the chance to work on unique, cutting-edge projects
* Support for training and opportunities for personal and professional development
* The opportunity to be part of something significant: contribute to the development of a new facility in Sevilla and play a key role in shaping its future success
* Opportunities for career advancement within Pilatus Ibérica and the broader Pilatus network
* A supportive and inclusive work culture that values diversity and encourages leadership
Be part of the Pilatus family
* We want to address everyone with our job ads and are committed to diversity in our company – we are looking forward to receiving your online application
* For impressions: Check Instagram «pilatusaircraft»
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
Industries
* Airlines and Aviation
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