Req ID:
296029
We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling, and digital mobility solutions.Joining us means joining a truly global community of more than
75,000
people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.Job Title:
Repairs and Overhaul Technician
DURATION - LOCATION:
Permanent - Madrid (Pinto)Purpose of the job
Manage interface in RMA process between customers and internal stakeholders for repairs and overhaul of rolling stock components.Ensure all steps of the RMA process are followed.Organizational Reporting
Parts and Overhaul projects coordinator managerNetwork & Links
Internal:
Parts & Overhaul Solutions, Parts & Overhaul Project Coordinator Manager, Line Managers, Project Office, Support functions (Finance, Tax, Legal, etc.), other project stakeholders. External:
Customer, Supplier, Partners (if any).Mission & Responsibilities
Be accountable for RMA document reception, registration in SAP, and follow-up within the workshop.Follow up component status from reception to customer delivery and billing.Manage external repairs:
reception, repair proposal, delivery to repair center, billing, documentation, and repair reports.Manage internal repairs:
coordination with workshop, reception of repair requests, preparation of economical repair proposals.Ensure bids are sent to customers and purchase orders are received.Manage customer and external stakeholder relationships, ensuring alignment with contractual requirements and contract management.Performance measurements
OTIFRMA-RMR timeNumber of non-conformitiesCustomer SatisfactionEHS when applicableEducational Requirements
Mandatory:
Degree in Engineering, Business Administration, or relevant discipline;
advanced/business fluent English;
proficiency in IT tools(Microsoft Office, MS-Project).Desirable:
SAP knowledge.Experience
Mandatory:
2-year experience in a workshop environment;
experience working in multinational companies and different business cultures.Desirable:
Knowledge of ALSTOM way of working for efficient process execution.Competencies & Skills
Ability to manage multiple issues simultaneously, work under pressure, and make decisions.Excellent communication, organization, team management, leadership, and negotiation skills.Knowledge of railway products and systems;
ability to manage customer relationships.Flexible, structured, and results-oriented mindset.We foster an agile, inclusive, and responsible culture, offering excellent opportunities for growth and development. We value diversity and are committed to respecting and encouraging our employees to reach their full potential.Job Type:
ExperiencedJob Segment:
Technician, ERP, Supply, SAP, Supply Chain, Technology, OperationsOriginal ad available on Kit Empleo:
https:
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