Overview
Direct message the job poster from Pyramid Consulting, Inc
Job Title: Desktop Support Engineer
Location: Llanera, Spain
About the Role
We are seeking a skilled and motivated Desktop Support Engineer to join our IT team in Llanera. The successful candidate will provide hands-on technical support, ensuring smooth operations of end-user devices, applications, and IT infrastructure. You will be responsible for troubleshooting hardware and software issues, supporting Windows and macOS environments, and delivering excellent customer service to internal users.
Responsibilities
- Provide 1st and 2nd line desktop support for onsite and remote users.
- Install, configure, and troubleshoot laptops, desktops, printers, and peripherals.
- Support Windows, macOS, Microsoft 365, and collaboration tools.
- Maintain and troubleshoot user accounts, permissions, and access in Active Directory / Entra ID.
- Assist with mobile device management (MDM) for iOS and Android devices.
- Manage incidents, service requests, and escalations through ITSM tools (e.g., ServiceNow).
- Collaborate with infrastructure and network teams for issue resolution.
- Perform routine system checks, software patching, and updates.
- Document technical procedures, knowledge base articles, and support guidelines.
- Ensure adherence to IT policies, security, and compliance standards.
Required Skills & Experience
- Proven experience as a Desktop Support Engineer, IT Support Specialist, or similar role.
- Strong knowledge of Windows 10/11, macOS, and Microsoft 365 suite.
- Experience with Active Directory, Exchange/Outlook, and basic networking.
- Familiarity with MDM solutions (e.g., Intune, Jamf) is an advantage.
- Good troubleshooting and problem-solving skills.
- Strong customer service orientation with excellent communication skills (Spanish and English).
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- IT certifications such as CompTIA A+, Microsoft MCP/MCSA, ITIL Foundation, or equivalent.
- Previous experience in a multinational corporate environment.
What We Offer
- Competitive salary package.
- Opportunity to work in a dynamic, international environment.
- Professional growth and training opportunities.
- Collaborative and supportive team culture.
Details
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Consulting
- Industries: IT Services and IT Consulting
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