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Customer Service Fashion Brand B2B American Native Speaker, paternaClient:
Q2
Location:
paterna, Spain
Job Category:
Other
EU work permit required:
Yes
Job Reference:
832206974388011008032460
Job Views:
2
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Important: - American Native Speaker
Goals of the position:
* Provide exceptional online customer service support
* Resolve order-related issues by liaising between client and internal/external groups (warehouse/carriers)
* Initiate and follow up with new American customers
* Answer product-related and general inquiries
* Keep current with product information
* Assist with various operational and administrative tasks
* Support QA and share product and website-related client feedback
* Contact clients for credit card decline and ensure daily sales goals are met
* Identify opportunities, seek new initiatives, and participate in the development of functional and service enhancements to maximize sales
Knowledge:
* Fashion eCommerce sales and customer service experience
* Outstanding fashion selling behaviors, listening and responding to customer needs to deliver service
* Client-centric mentality
* Detail-oriented
* Positive can-do attitude
* Resourceful and creative problem solver
* Computer proficient (Microsoft Suite)
* Excellent written and verbal skills
* Drives to meet and exceed sales goals and customer expectations
* Team Player
* Ability to prioritize and multi-task in a dynamic environment
Job Types: Full-time, Part-time
Work Location: In person
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