Customer operations specialist with dutch and french

Our client is Xerox , a US business globally recognised , providing print and digital document solutions across more than 160 countries.

They are currently looking for a new team member to join their Order-to-Cash (OTC / O2C) team in Barcelona, within the finance operations department, as a Customer Operations Specialist - BeNeLux Market .

Your Day to Day Responsibilities

• Perform accurate data entry and manage workflow efficiently to meet targets and service standards
• Handle order processing , order entry , and order fulfillment activities, ensuring timely and accurate execution
• Process customer orders, returns, and amendments while maintaining a high level of accuracy and attention to detail
• Review orders for completeness, correct pricing, billing details, shipping information, and other required documentation before processing
• Maintain and update customer information , order notes , billing data , and shipping data within the ERP/CRM system
• Act as the main point of contact for order-related inquiries , providing excellent customer support and timely resolutions
• Monitor order status and collaborate with internal teams to ensure smooth order fulfillment and customer satisfaction
• Ensure high-quality order handling and contribute to the continuous improvement of operational processes
• Follow company policies, compliance requirements, and ethical guidelines consistently
• Support the implementation, optimization, and maintenance of automated order management and order processing workflows

What You’ll Bring to the Table

• Experience in order management, order entry, or sales customer service
• Strong attention to detail and focus on accuracy and quality
• Solid communication skills and ability to manage multiple tasks effectively
• Fluency in Dutch, French, and English, written and spoken
• Goal-oriented mindset with motivation to achieve targets
• Ability to work independently and take initiative when required
• Adaptability and comfort working in a fast-paced, changing environment
• Experience with SAP or other CRM/ERP systems
• Self-motivated, proactive attitude with eagerness to learn and grow
• Confidence using computer systems and standard business software

What's on offer

• Competitive salary with performance-based bonus (OTE €31,500 gross per year)
• Fully remote position with quarterly on-site meetings in Barcelona city centre
• Flexible working hours to support a healthy work–life balance
• Friendly and supportive work environment
• Opportunity to gain experience in an international team
• Career development within a global market leader with over 100 years of history
• Life and accident insurance
• Relocation package for candidates moving from abroad
• Additional benefits and perks

Our recruitment process?

• Step 1: Interview with our Recruiter to get to know you better
• Step 2: Interview with the Hiring Manager + Technical test
• Step 3: Interview with HR

At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.