Are you ready to take your career in customer success to the next level in Barcelona? Our client is looking for a German-speaking Account Executive to join their Customer Success team in Spain.
Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.
Join a fast-growing project in the property and hospitality sector, where you will support client success, optimize account performance, and drive long-term growth. Work in an international environment with strong development opportunities and a prime office location by the sea.
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
- Manage and develop relationships with newly onboarded and existing hosts
- Provide ongoing support to ensure client satisfaction and long-term retention
- Optimize account performance by improving listing quality and engagement
- Address client needs proactively and offer tailored solutions
- Manage a pipeline of accounts and ensure consistent progress toward growth targets
- Track performance and activities using CRM tools such as Salesforce
- Meet or exceed outreach and engagement KPIs
- Identify opportunities for account growth and process improvements
- Collaborate with internal teams to enhance performance and results
- Participate in training, development, and knowledge-sharing initiatives
Candidate profile
- 0.5–2 years of experience in customer success, account management, or similar client-facing roles
- Fluent in German (C2) and proficient in English
- Strong communication, relationship-building, and problem-solving skills
- Proven ability to meet or exceed targets in a performance-driven environment
- Excellent organizational and multitasking skills
- Experience with CRM tools such as Salesforce is an advantage
- Background in hospitality, property management, or similar industries is a plus
- Proactive, solution-oriented, and adaptable mindset
- High level of professionalism and attention to detail
- Bachelor's degree or equivalent practical experience
Salary
- 30.000 € gross/year
- Up to 3.500 € gross/year (bonus)
Employer offers
- Full-time position (39 hours/week) in Barcelona
- Office-based role with potential for a hybrid model
- Performance-based bonus structure
- Relocation support for candidates moving from outside Spain
- Continuous training, certifications, and professional development
- Clear career progression opportunities with coaching support
- Modern office at the World Trade Center Barcelona
- International and inclusive work environment
About Barcelona