As a high-level product technology expert, you provide the best technical consulting and solutions for customer applications to the sales teams, independent of industry segments, with a strong focus on technologies. You take commercial considerations fully into account when proposing solutions. You have turnover responsibility but not customer responsibility. You prepare detailed technical proposals of application-based solutions during the Pre-Sales phase.
Key tasks:
* Onsite customer support for prototype startups to conduct "proof of concept," with good working knowledge of third-party PLC software, network configuration, and device integration, including product sizing and selection.
* Serve as the main interface to Concept Engineers (Customer/Festo) for pre-defining technical concepts and to technical support engineers.
* Discuss technical proposals to optimize machine performance, with a focus on increasing component sales.
* Provide onsite technical product training for customers during installation.
* Offer technical support to sales and customers on applications across industry segments.
* Focus on the commercial (cost of ownership) and technical feasibility of proposals, based on deep technical product knowledge.
* Propose component and system-based solutions, mainly using standard products, in accordance with regulations (e.g., Machinery Directive).
* Create technical solutions considering all relevant technical interfaces.
* During the pre-sales phase, act as a technical product expert, in close coordination with the sales engineer.
* Provide best practices (e.g., application notes) for multiplying standard applications and lessons learned for future opportunities.
* Support and provide input to ISM and BU regarding product gaps and questions of norms and regulations.
* Identify and win projects based on excellent product and application knowledge. Support project commissioning at the customer site in close alignment with the technical support engineer.
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