Overview
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Provide advanced technical support to Market Managers and ensure robust configuration and maintenance of the Medallia platform across multiple markets.
Responsibilities
Resolve complex incidents and implement technical changes requested by Market Managers
Configure platform components using JavaScript, HTML, CSS, and XML
Set up and maintain data transfer mechanisms (API, SFTP)
Support survey design and integration within Medallia and Engagehub
Ensure platform stability and compliance with Vodafone standards
Daily connect with Medallia Managed Services team and leads to review progress and ensure timely responses
Join weekly meetings with markets and market managers when needed
Qualifications
Deep technical expertise in Medallia & Engagehub configuration and lifecycle management. Medallia Product Certification is a must
Strong troubleshooting and problem-solving skills in high-complexity environments
Working knowledge of JavaScript, HTML, CSS, XML
Data xhfqzwm analytics and visualization techniques
Familiarity with CX tools and methodologies
Experience with Agile methodologies to work in sprints and accurately log time/effort
Ability to manage ambiguity and deliver under pressure across multiple markets
Highly proactive, organized & strong ownership skills
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