To satisfy, in accordance with the hotel's quality standards, the needs of the guests by offering a service of excellence.Responsibilities And Tasks40 hours per weekTo offer the highest standards of service to the guests.Perform in a qualified manner, with initiative and responsibility, the reception of guests and all related tasks.Perform customer service tasks at the reception desk.Carry out tasks related to the occupation and sale of rooms (Reservations, check-in, and check-out).Handle invoicing, collections, and foreign currency exchange.Receive, process, and direct customer complaints using the SEDAS approach.Collaborate with and substitute for the head of Reception in their tasks.ConciergeProvide assistance and information to customers with initiative, autonomy, and responsibility, including administrative tasks.Attend to customers in concierge services.Inform customers about hotel services.Perform customer service tasks for requested services.Receive, process, and direct customer complaints to the appropriate services.Knowledge And ExperienceDiploma in Hotel Management and/or Tourism, Intermediate Level Training Cycle in Hotel Management.Experience with PMS Opera.Basic knowledge of office automation.High proficiency in English, Spanish, and other languages.Minimum 2 years of experience in similar or higher-category hotels.Skills For The Performance Of The PositionProblem-solving and decision-making skills.Service orientation and excellent organizational skills.Positive attitude and excellent communication skills.Good presence.Ability to work as part of a team.Able to work under pressure and remain calm in difficult situations.Availability to work flexible hours.Dynamic personality.People skills.Barcelona Ambassador.The hotel offers continuous training, uniform cleaning, meals per shift, a locker, and being part of a passionate hospitality team committed to genuine guest service.
#J-18808-Ljbffr