Job description:
Role Purpose
The HRSS Delivery Lead will be responsible for managing strategic relationships with Fujitsu Japan HR stakeholders, leading a growing team of Japanese bilingual professionals, and ensuring high-quality HR service delivery. This role requires strong leadership, operational excellence, and financial governance capabilities to support the Japan market
Key Accountabilities
Strategic Client Relationship Management
- Act as the primary liaison for Fujitsu Japan HR and related stakeholders.
- Build and maintain trust-based relationships aligned with client expectations and strategic goals.
Advanced Service Delivery & Performance Optimization
- Lead HR service delivery for a team of 5 Japanese bilingual professionals.
- Ensure operational excellence and high-quality service through performance monitoring and strategic service reviews.
Leadership & Talent Development
- Inspire and mentor team members to foster a culture of accountability, collaboration, and innovation.
- Develop and implement strategic talent development plans to enhance team capabilities.
Process Innovation & Resource Management
- Drive process optimization initiatives aligned with general standards and company policies.
- Manage workforce planning, resource allocation, and utilization to maximize efficiency.
Financial Governance & Strategic Budget Management
- Oversee financial governance including Purchase Orders (POs), Statements of Work (SOWs), and budget management.
- Ensure cost efficiency and align financial strategies with business objectives.
Core Skills
- Proven experience in HR Shared Services or related field.
- Strong leadership and stakeholder management skills.
- Japanese language proficiency (N1 or equivalent) is a strong advantage.
- Experience managing bilingual teams and cross-cultural environments.
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