Description du poste
We are seeking a highly experienced and proactive Onsite Delivery Manager to lead IT Infrastructure Operations for a large enterprise customer. This role requires fluency in French to effectively engage with customer stakeholders who are not conversant in English. The candidate will manage a complex on-prem infrastructure supported by an India-based delivery team and play a key role in the customer’s transformation journey to AWS Cloud over the next four years.
Experience Required
10–15 Years
Location
EVRY-COURCOURONNES (Francia). Al sur de París.
Languages
Fluent in French (written and verbal), proficient in English
Key Responsibilities
* Act as the primary onsite interface for customer stakeholders across IT and business functions.
* Manage delivery of IT operations services including :
* Network & Storage
* Backup (Commvault)
* OS Patching
* Lead and coordinate high-priority incident resolution involving :
* Customer IT teams
* Third-party IT vendors
* Product support teams (e.g., Nutanix, Oracle, Commvault)
* Ensure effective communication in French, bridging gaps between customer stakeholders and the India-based delivery team.
* Drive SLA adherence and ensure high-quality service delivery across L1, L2, and L3 support functions.
* Demonstrate ownership and accountability for service outcomes and customer satisfaction.
* Collaborate with offshore teams to ensure alignment with Customer and ITCi processes.
* Support and contribute to the cloud transformation program, with a focus on learning and adapting to AWS-based operations.
Qualifications
Required Skills & Experience :
* 10–15 years of experience in IT Infrastructure Operations.
* Minimum 5 years in an onsite Delivery Manager role for IT operations projects.
* Prior experience delivering services using a Global delivery model, Managed services model with distributed teams.
* Experience leading transformation of ITOps. Good understanding of leading transformation using AIOps.
* Excellent communication and stakeholder management skills, with proven expertise in engaging, liaising with, and managing a diverse set of executive-level stakeholders (VP and above).
* Ability to articulate complex technical solutions to both technical and non-technical audiences
* Proven experience in IT service delivery within the hospitality industry.
* Proven experience managing services delivered 100% by offshore (India-based) teams.
* Strong understanding of enterprise IT infrastructure hosted on-prem.
* Fluent in French (mandatory) and proficient in English.
* Excellent problem-solving, interpersonal, and influencing skills.
* Highly proactive, with a strong sense of ownership and initiative.
* Ability to work effectively with stakeholders and vendors who do not report directly to this role.
* Exposure to AWS Cloud or other cloud platforms; ability and willingness to learn and lead in cloud transformation.
Good to Have Technical Skills
* Zabbix (Monitoring)
* Nutanix, VMware (Virtualization)
* Wintel, Citrix (Server & Desktop Management)
* MS SQL, Oracle DB (Database Administration)
* Storage & Backup technologies including Commvault
Ofrecemos
Informaciones adicionales / Beneficios :
* Retribución salarial acorde con la experiencia aportada.
* Plan de carrera : carrera profesional en función de la experiencia y potencial personal dentro de una compañía en continua evolución y con un sólido crecimiento.
* Plan de formación en competencias tecnológicas de acuerdo con las exigencias de los proyectos y clientes.
* Retribución flexible : retribución a la carta pudiendo elegir diferentes productos y modelar tú mismo cómo distribuirlos : seguro de salud, tickets de comida, guardería, tarjeta transporte, etc.
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