Userguest is a Venture Capital-backed company providing very innovative solutions to independent, boutique, hotel groups and hotel chains. Userguest’s software helps hotels improve their website performance and better convert their visitors into bookings. As Userguest accelerates its growth, we are seeking the ideal candidate to join our Account management team – EMEA based. The candidate must have experience in hospitality, account management and mostly paid ads (SEM – Google ads and Facebook). Eager candidates will be highly regarded.
Responsibilities :
* Recruit, mentor, and coach SEM specialists, providing them with the skills and support needed to excel.
* Establish clear goals and performance metrics for team members.
* Conduct regular reviews and feedback sessions to foster professional growth and high performance.
* Communicate with customers via phone, email, and video calls to provide support and build long-lasting relationships.
* Manage Google Ads campaigns for our clients.
* Optimize existing accounts and implement SEM best practices.
* Run Facebook paid campaigns based on customers’ needs and strategies.
* Set up regular reporting and strategy calls with customers.
* Proficient in setting up and troubleshooting conversion tracking pixels on Google ads and Facebook.
* Deliver an exceptional customer experience through proactive engagement, applying company guidelines and best practices.
* Act as the senior point of contact throughout the customer engagement.
* Actively identify customer challenges and suggest better solutions for the team.
* Act as a customer’s trusted advisor and partner.
Requirements :
* Proficient in English (Secondary language a big plus).
* Experience managing a team of account managers.
* Techy profile with a good understanding of e-commerce technical concepts : tracking solutions, Google tag manager, and website scripts.
* Exceptional organizational, presentation, and communication skills, both verbal and written.
* Experience in hospitality tech and marketing is essential.
* Experience running Google ads and Facebook campaigns is a MUST.
Conditions :
* Salary : Very competitive salary (depending on experience) + Stock options.
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