Customer Support Executive
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Role Overview
This role sits within the Customer Operations/Commercial function and is focused on direct engagement with the player base. The position involves managing day-to-day user communications, resolving incidents, supporting account-related activities, and promoting campaigns designed to drive engagement and retention.
This is a hands-on, high-volume operational role, ideally suited to candidates with experience in call centers, customer support environments, or gaming customer operations.
Key Responsibilities
* Proactively contact users through outbound calls and other outreach channels
* Communicate promotions, campaigns, and special offers to customers
* Resolve customer incidents, queries, and support tickets efficiently
* Support account activations, verifications, and related processes
* Manage daily operational queries and user requests
* Drive customer engagement and retention through direct interaction
What we are looking for
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* Previous experience in a call center, customer support, or gaming operations environment
* Comfortable managing high volumes of customer interactions
* Strong verbal and written communication skills
* Commercially aware with a customer-focused mindset
* Results-driven with a proactive approach to user engagement