Junior Account Manager – Client Delivery & Communication
You'll support the delivery and communication across a portfolio of clients, working closely with Account Managers, sales, and the wider team.
This is not a passive support role. You'll be responsible for keeping projects organised, making sure tasks move forward, and ensuring clients stay informed and confident in the work.
You'll learn how client delivery actually works. From onboarding to reporting to ongoing communication.
Work Pattern
Initial: 4 days in the office, 1 day remote
After progression: 3 days in the office, 2 days remote
Madrid-based is required
What You'll Do:
Support client onboarding and initial setup
Keep tasks, timelines and updates accurate in Monday.com
Coordinate with design, SEO, content and development teams
Prepare reports and summaries for client meetings
Join client calls and take structured notes
Follow up on actions after meetings
Ensure deadlines are met and nothing slips
Help maintain clear and consistent client communication
Assist with reviewing performance data and reports
Flag issues early and escalate when needed
What "Good" Looks Like
Nothing gets missed or forgotten
Your notes are clear and useful
Clients feel informed and looked after
Tasks move forward without constant reminders
You spot issues before they become problems
You take feedback and improve quickly
How the Role Evolves
Start by supporting multiple clients and internal teams
Take ownership of smaller client accounts over time
Begin leading parts of client communication and reporting
Progress into full Account Manager role
Strong performers move into Account Manager positions within 6–12 months
What We're Looking For
Strong organisation and attention to detail
Clear written and verbal communication
Comfortable working with multiple tasks and deadlines
Reliable and consistent in follow-through
Willing to learn quickly and take responsibility
Comfortable working with structured systems and processes
Nice to have:
Experience in marketing, client services, or project coordination
Familiarity with CRM or task management tools
Tools You'll Use
Monday.com
Slack
Google Drive
Zoom
Internal dashboards and reports
Compensation
Clear progression into higher-responsibility roles
Progression
Further progression into senior client management or strategy roles
Progression is based on reliability, ownership, and consistency
Experience
3–5 years experience in account management, client success, or marketing coordination.
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