Chief Operating Officer (Relocation to Dubai)
BettingJobs is working with an Online Sportsbook and Casino Operator within the iGaming industry, who are looking to add a Chief Operating Officer to their team based in Dubai.
Key Responsibilities:
Oversee and coordinate daily operations across all departments and jurisdictions.
Ensure smooth functioning of platforms, systems, and services 24/7 across global markets.
Translate company vision and strategic goals into actionable business plans and operational roadmaps.
Lead and support regional managers and distributed international teams across product, marketing, acquisition, retention, payments, compliance, customer service, and technology.
Foster high performance and accountability in a multicultural environment.
Monitor key performance indicators including revenue, GGR, player retention, operational costs, and player satisfaction.
Implement real-time dashboards and reporting systems.
Continuously refine workflows, systems, and platforms to enhance user experience and reduce operational friction.
Leverage automation and AI where appropriate.
Lead operational planning for entry into new geographies, including licensing, localization, and partner onboarding.
Evaluate operational risks and legal implications of expansion opportunities.
Align product, Acquisition, Branding, Retention, finance, HR and tech teams with unified operational goals and timelines.
Manage operating budgets, vendor contracts, and resource allocations to ensure cost efficiency and ROI.
Build and nurture strategic partnerships with payment providers, blockchain platforms, licensing partners, affiliates, and technology vendors.
Act as a trusted advisor and executor for the CEO and provide transparent operational reporting and insights to the board.
Lead response plans for fraud prevention, system outages, payments related challenges, regulatory challenges, and other operational risks.
Ensure the platform delivers world‐class customer experience in terms of usability, trust, support, and engagement.
Identify, implement, and manage technologies to enhance operational capabilities and user experience.
Support ongoing product innovation through operational alignment and feedback loops.
Ensure full compliance with gambling, financial, and crypto regulations across all operating jurisdictions.
Seniority level: Executive
Employment type: Full‐time
Job function: Other
Industries: Gambling Facilities and Casinos
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