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Global Head of CoE Enterprise Service Management, Barcelona
Client:
Location:
Barcelona, Spain
Job Category:
Other
EU work permit required:
Yes
Job Reference:
714974241738876518432460
Job Views:
1
Posted:
31.03.2025
Expiry Date:
15.05.2025
Job Description:
At Boehringer Ingelheim, we develop breakthrough therapies and innovative healthcare solutions for unmet medical needs in humans and animals. As a family-owned company, we focus on long-term performance and believe talented and ambitious people passionate about innovation can achieve great things. Starting with just 28 people, we now have 50,000 employees globally, fostering a diverse, collaborative, and inclusive culture.
In Boehringer Ingelheim, you will have the opportunity to develop your career while contributing to global health improvements. If you're looking to advance your professional journey in a virtual, international, and multicultural environment, this is the place for you. Join us to grow with the team as part of a global top employer, involved in interesting projects that will foster your development.
The Position
Within IT EDS Enterprise Processes, we aim to optimize IT and transform business operations. We are seeking a Global Head of CoE Enterprise Service Management to lead our efforts in transforming our platforms through ServiceNow and Robotic Process Automation (RPA). Your role involves understanding and consulting on business needs, enabling third-party implementations, and continuously improving and automating services and processes.
Responsibilities include:
* Leading the DevOps team for the ServiceNow Platform, ensuring smooth operations and ongoing development.
* Managing vendor relationships, including contracts, NDAs, pricing, and invoicing.
* Enhancing IT process efficiency and effectiveness through modern IT technologies and methodologies.
* Providing strategic leadership, aligning with other IT and business leaders, and supporting global harmonization of services.
* Driving innovation and implementing new technologies to create business value.
* Supporting platform-related projects and initiatives.
* Overseeing product and process management, adhering to market best practices.
* Participating in governance boards and representing the CoE to stakeholders.
* Ensuring compliance with governance processes such as CSV&C, GDPR, and Information Protection.
* Staying current on ServiceNow and automation technologies.
* Fostering talent management and a culture of innovation, embracing agile methodologies.
Requirements:
* Bachelor's or Master's degree in Computer Science or related field.
* Significant IT and business experience, with 1-3 years of leadership preferred.
* Proven vendor management skills and experience implementing technologies in a global, multicultural environment.
* Experience with ServiceNow platforms and solutions like ITSM, ITBM, HR Service Delivery, SecOps is preferred.
* Experience with Agile software development and DevOps practices is a plus.
* Knowledge of ITIL Foundations.
* Excellent English communication skills, both spoken and written.
* Experience working in virtual, international, and multicultural settings.
* Willingness to travel.
* Strong problem-solving, teamwork, communication, and customer-oriented skills, with a proactive mindset and ability to work under pressure.
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