Capitole Consulting keeps growing and we want to do it with you!
Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.
We have an exciting opportunity to join our team and help ensure the stability and efficiency of our sales processes and production systems while delivering high-quality user support.
Language: English and Spanish
Location: FULL REMOTE (Spain)
Timetable: flexible.
Responsabilities:
• Analyze and resolve user (sales agents) reported incidents and respond to inquiries in a timely manner and ensuring user satisfaction
• Monitor production environments to identify and address potential issues, patterns and potentially root causes.
• Process Optimization by evaluating existing workflows, identifying inefficiencies and proposing enhancements of the current solution
• Identify potential process gaps that could enhance the agent sales process, and escalate to lifecycle.
• Create external documentation to reduce basic support requests and internal documentation to expand the knowledge base.
• Communicating effectively with stakeholders (mainly IT support) to convey complex business processes in understandable terms.
Skills:
• Strong problem-solving skills with an agile mindset
• Background in user or customer support
• Collaborative and team-oriented approach
• Solid understanding of complex business processes and comfort working with IT systems
• Proficiency in English
• Analytical thinking and attention to detail
• Ability to interpret system logs and monitor data effectively
• Familiarity with ticketing tools such as ServiceNow (SNOW)
• Experience using Confluence and Jira
• Knowledge of Signavio
We are great, but with you we will be even more For this you will have:
Budget of €1,200 for individual training so you can use it for whatever you want (technological events, books, training, certifications, etc.).
Follow up with your team every month to have continuous feedback.
Full Remote.
Time flexibility to help you balance your professional/family life.
Private medical insurance paid entirely by Capitole
Flexible remuneration (restaurant, transportation and/or daycare tickets).
Andjoy (Gymforless)
Discounts on big brands for employees (Club Capitole)
So you can meet the whole family:
Team Buildings every two months. You can't miss the summer party or Christmas dinner!
Soccer team sponsored by Capitole.
Technological communities so you can share your knowledge and ideas with other teams. Sharing internal knowledge is essential!!!
Last but not least, a GREAT TEAM! xsgfvud
Don't you know us yet? Discover us!! what they think of us
employee will adhere to the information security policies:
- He/she will have access to confidential information relating to Capitole and the project he/she is working on.
- Will have to comply with the security policies and internal policies of the company and client.
- You will have to sign an NDA.