Descripción
**Join a Dynamic IT Helpdesk Team in the Heart of Barcelona!**
Have you got a flair for solving tech puzzles? We're seeking a skilled IT Helpdesk Support Engineer to enrich our client's esteemed support team. Become a vital part of our client digital operations in a role that combines professional challenges with a friendly work atmosphere!
**Position Details**:
**Title: IT Helpdesk Support Engineer**
- Location: A charming office in central Barcelona, Spain, with 30% remote flexibility
- Employment Type: Full-time, permanent contract with a harmonious Monday to Friday schedule
- Salary: Competitive package
**About Our Esteemed Client**:
Join a leading Swedish, privately owned, industrial group with a global presence, encompassing over 200 companies in 34 countries. Their IT team of 50 professionals delivers a range of services, including Cybersecurity, Network Management, Business Intelligence, and much more, to support and drive the group's success.
**Your Mission**:
You will join a team of six in the Helpdesk Support division, managing technical issues and inquiries through the Freshservice ticketing system. The role requires a blend of independent work and team collaboration.
**Your Responsibilities**:
- Provide comprehensive IT support across Europe, tackling OS, Office 365, access management, and cybersecurity issues.
- Efficiently categorize and address incoming incidents and requests.
- Own your ticket queue with proactive follow-ups and process enhancements.
- Enhance your troubleshooting skills, offer user training, and escalate complex cases.
- Develop guides and documentation for teams and users.
- Deliver exceptional customer service, communicating effectively in both English and Italian.
**What We Offer**:
- A 40-hour workweek, Monday to Friday, with a 6-month probation period.
- A generous holiday package.
- A negotiable start date.
- A rewarding salary reflecting your expertise and potential.
- A dynamic, innovative workplace that prioritizes learning and career growth.
- modern office in central Barcelona with the option to work remotely part of the time.
- Office stocked with fruits, snacks, and beverages.
- Opportunities for occasional travel.
**Recruitment Process**:
- A friendly introductory phone call.
- An in-depth interview with your future manager.
- A second discussion with the extended leadership team.
- A final proposal detailing your new adventure with us.
**Take the Next Step**:
If you're eager to thrive in an inclusive, multicultural environment that values your unique contributions, we want to hear from you! Let's initiate a dialogue about your potential journey with our client.
**We are excited about the possibility of you joining their dynamic team!**
Requisitos mínimos
- Proficiency in critical IT systems (Active Directory, Office 365, Windows 10, etc.).
- Solid understanding of IT's role in a corporate landscape.
- Fluency in English and Italian (C1 level).
- Soft Skills: A friendly attitude, professional approach, collaborative spirit, and independent problem-solving prowess.
**Bonus Points for**:
- Experience with Citrix, server OS, Azure, SQL Server, Intune, GPOs.
- Multilingual capabilities
**Detalles**
- CATEGORÍA
- Informática y telecomunicaciones
- SUBCATEGORÍA
- Helpdesk
- SECTOR
- Ingeniería
- JORNADA LABORAL
- Completa
- MODALIDAD DE TRABAJO
- Mixto (Presencial y Teletrabajo)
- NIVEL COMPETENTE
- Empleado
- DEPARTAMENTO
- Informática