PbCustomer Support Executive /b /ppbr/ppbRole Overview /b /ppThis role sits within the Customer Operations/Commercial function and is focused on direct engagement with the player base. The position involves managing day-to-day user communications, resolving incidents, supporting account-related activities, and promoting campaigns designed to drive engagement and retention. /ppbr/ppThis is a hands-on, high-volume operational role, ideally suited to candidates with experience in call centers, customer support environments, or gaming customer operations. /ppbr/ppbKey Responsibilities /b /pulliProactively contact users through outbound calls and other outreach channels /liliCommunicate promotions, campaigns, and special offers to customers /liliResolve customer incidents, queries, and support tickets efficiently /liliSupport account activations, verifications, and related processes /liliManage daily operational queries and user requests /liliDrive customer engagement and retention through direct interaction /li /ulpbr/ppbWhat we are looking for /b /pulliPrevious experience in a call center, customer support, or gaming operations environment /liliComfortable managing high volumes of customer interactions /liliStrong verbal and written communication skills /liliCommercially aware with a customer-focused mindset /liliResults-driven with a proactive approach to user engagement /li /ul