We’re Hiring a Senior IFS Business Analyst and Administrator Location: Spain / Remote / Hybrid Contract Type: Permanent Department: IFS Global Team Reports to: IFS Global Platform Manager Yearly Salary: 51.000€ Yearly Bonus: 4.000€ Vacation: 24 labor days + 24/12 + 31/12 + your birthday Henry Schein is a global leader in delivering health care solutions to office-based dental and medical professionals. With a presence in over 30 countries, we combine cutting-edge technology, expert service, and a strong commitment to diversity, inclusion, and social responsibility to help our customers deliver better patient care. Are you experienced in IFS Cloud FSM and passionate about driving operational improvements through smart technology? Join our global team and help shape the future of our field service operations. Position Overview We are looking for a detail-oriented, proactive professional with strong experience configuring and administering IFS Field Service Management (FSM). This role will be responsible for workflow configuration, system optimization, user training, and ensuring effective adoption of the platform across the organization. Key Responsibilities System Configuration and Support * Configure FSM modules such as work orders, inventory, mobile, and customer engagement. * Optimize workflows, business rules, SLAs, and field technician processes. * Translate business requirements into functional system configurations in collaboration with IT and business teams. * Support user acceptance testing (UAT) and manage configuration-related test cycles. Training and Change Management * Develop and deliver role-specific training programs for end users. * Create manuals, process documentation, and training materials. * Provide ongoing support and coaching to users. * Act as a change agent to promote system adoption and engagement. Data Management and Reporting * Ensure data accuracy and consistency across FSM modules. * Contribute to the development of dashboards and reports (e.g., Power BI). * Analyze usage patterns and feedback to identify training or configuration gaps. Continuous Improvement and Technical Support * Participate in platform upgrades, enhancements, and new module rollouts. * Monitor system performance, troubleshoot issues, and coordinate with IFS support and external partners as needed. * Stay current with IFS Cloud updates, features, and best practices. Requirements Education * Bachelor’s degree in Information Systems, Business, Engineering, or related field (or equivalent experience). Professional Experience * Minimum 3 years of hands-on experience with IFS FSM or similar platforms. * Proven experience configuring cloud-based ERP or FSM systems, ideally IFS Cloud. * Proficiency with ClickLearn for creating SOPs and training materials. Skills and Technical Knowledge * Strong understanding of field service workflows, dispatching, and mobile operations. * Familiarity with IFS Mobile Workforce Management or Planning & Scheduling Optimization (PSO). * Proficient in Microsoft Office; experience with Power BI or Crystal Reports is a plus. * Experience with .NET, SQL Server, and basic transact-SQL. * Understanding of data structures and relationships. Preferred Qualifications * IFS FSM certification or equivalent credentials. * Excellent communication, organizational, and stakeholder engagement skills. Organizational Relationships * Internal: Global service teams, IT integrations, finance * External: IFS Global Support and partners If you’re ready to make a real impact in a dynamic and collaborative environment, we want to hear from you. Apply now or share this opportunity with someone who fits the profile. At Henry Schein, Diversity and Inclusion is one of our core values. In Spain, we are committed to providing equal opportunities in recruitment, development, and promotion. All candidates will be considered fairly, regardless of gender, age, nationality, ethnic origin, religion, disability, sexual orientation, or any other characteristic protected by law. We believe diverse teams drive innovation, collaboration, and better outcomes for our customers and communities.