Position Mission
The Service Account Engineer and Field Operation Coordinator (Jefe de Servicio) is responsible for maintaining the relationship with customers and managing them for all the after-sales services.
The resource has the task to understand the needs of the customers and guide them towards the optimal solution, satisfying their needs and seals actions of improvement of our products/services.
The resource will support and coordinate the employees and sub-suppliers that will intervene on site (both local and from Italy) on the assigned projects.
The resource is responsible for creating value for customers in the form of services, advice, satisfaction and not only those.
Responsibilities
Manage, together the project team, all the to the field activities, included the logistic issues.
General Management Activities, continuous interaction with customer and company’s employees involved in the project.
Coordinate and Support Engineering, Supply Chain, After Sales and other during the project
On-field Customer Interface during project duration
On Field Customer interface and company interface during project duration
Management and control, trough the dedicated members of team coordinated, of spare parts, tools on field.
Planning and Tracking of the necessary activities to perform under the contract
Suggesting improvement in product and process, if any, at 360°
Knowledge of Calibration & System Tuning
Diagnosis, Investigation and Problem Solving
Strong communication skills
Customer centric approach aimed to customer satisfaction but also to company’s profit
Customer Technical Advisory
Team Performance management and team development
Electrical/mechanical measurements capability
Measurement and Elaboration Software activities
OS installation and configuration
Network configuration and diagnostic
Software installation and configuration
Technical Skills, Qualifications and Professional Experience
Strong Technical background in Electronics/Computer science/Informatics/Mechanical engineering.
At least 6 years of relevant experience (working experience in electronic, automotive, railway or oil&gas industry).
Fluent written and spoken Spanish and English (preferrable), strong communication skills.
Organized, result oriented, pressure tolerating and reliable with continuous improvement and problem solving- attitude
Knowledge of digital electronics, signal analysis and processing, metrology, statistical data analysis.
Knowledge of electronic devices, with at least two years of working experience in electronic, automotive, railway, telecommunication or oil & gas industry.
Knowledge of Windows OS.
Preferrable knowledge of LabVIEW/Matlab, CAD software, SAP software.
Capability of reading and understanding electrical and mechanical drawings.
Use and knowledge of basic tools.
Use of test equipment like oscilloscope, signal generator, multimeter.
Knowledge of main communication protocol.
Railway geography, system, and track structure knowledge (preferably).
Ability to organize and coordinate team members (technicians and operator) to execute the service.
Availability to travel 30% of time, autonomously in the assigned country.
Willingness to be based in Madrid.
Mermec is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. It is our policy to provide equal employment all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct