Ocado Group is a technology-led, global, software and robotics platform business, with a strong retail heritage. Ocado has been at the forefront of innovation in the online grocery industry since it was founded in 2000. Its retail business, Ocado.com, is one of the world’s largest online-only supermarkets with over £2,2bn annual revenue and over 795,000 active customers.
About Us
Ocado Solutions is responsible for our corporate international partnerships, offering the proprietary Ocado Smart Platform (OSP) as a service to retailers around the world. OSP combines advanced physical automation with a full suite of software applications needed to run a world-class online grocery business delivering industry-leading efficiency, customer experience, and performance.
Since 2017, we’ve signed agreements with some of the world’s largest grocers, including Groupe Casino (France), Sobeys (Canada), ICA (Sweden), Kroger (USA), Coles (Australia), AEON (Japan), Alcampo (Spain), Lotte (South Korea), as well as our UK partners Morrisons and the Ocado / M&S joint venture.
About the Role
Partner Success Managers work closely with Partners from pre-go-live through the lifetime of the contract. They collaborate with other Partner Success teams and teams across the Ocado Group to ensure Partners receive expert knowledge and support in the effective use of OSP and the seamless deployment of new features and products.
This position is hybrid with a balance of home working and 2 days / week based in our offices in Hatfield (UK) or Barcelona (Spain).Occasional travel to our other sites may be required. Fluency in both French and English is essential.
Key Responsibilities
Serve as the primary point of contact for partners’ operational and e-commerce teams, ensuring the effective use of the platform to drive efficiency and commercial growth
Maintain strong knowledge of partner KPIs and performance to proactively identify and communicate growth opportunities and areas for optimisation
Collaborate with partners to identify and implement operational and e-commerce enhancements that support scale and improved user experience
Ensure full adoption and utilisation of relevant platform features to maximise operational efficiency and accelerate business growth
Lead the planning and execution of new feature deployments and operational go-lives, ensuring partners are fully prepared from both an operational and e-commerce readiness perspective
Understand partner requirements and ensure platform configuration aligns with their evolving operational and e-commerce strategies
Leverage deep operational and e-commerce expertise to identify improvement opportunities and support partners in delivering change
Coordinate with internal teams to ensure partners receive timely and accurate information to meet their business goals
Foster strong cross-functional relationships to enhance partner collaboration and enable joined-up delivery across growth, ecommerce, and operations
Identify and escalate potential process improvements across both partner and internal operations, with a view to improving performance, scalability, and partner outcomes
Balance partner support needs with a clear understanding of contractual obligations and commercial impact, ensuring a sustainable approach to growth
About You
You’re someone who thrives in a dynamic, collaborative environment and enjoys solving problems and building relationships. You’re eager to learn and make an impact by supporting partners to succeed operationally and commercially.
* Fluent in English and French (essential)
* Experience in a retail or logistics operation
* Familiarity with continuous improvement, optimisation, and growth-oriented processes
* Stakeholder, relationship building and networking skills
* Comfortable communicating with large groups of people
* Self-motivated with an ability to deliver to deadlines and multi-task under pressure
* Highly organised and resilient with an eye for detail
* Understanding of project management frameworks
* Able to handle difficult situations, facing challenges with positivity, confidence and pragmatism
* Energy, enthusiasm and tenacity
Preferred :
* Experience of delivering continuous improvement
* Experience in supporting clients or partners, ideally within a technology solutions or operational environment
* Experience of working cross-functionally both internally and externally to drive partnerships or projects
* Business management experience and commercial awareness
* Ability to think strategically beyond the needs of the organisation today
* Bachelor degree or equivalent practical experience
* Experience of working in a client facing support organisation
Ocado Group is an equal opportunities employer. We are committed to creating an inclusive environment and encourage applications from all qualified candidates, regardless of background, identity, or circumstances.
Please let us know in your application if you need any special adaptations for the selection process. At Ocado Group we adapt our selection processes to our candidates.
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