Business Analyst / Project Manager Opportunity
We are seeking a highly skilled Business Analyst / Project Manager to collaborate with a top global pharmaceutical company.
Responsibilities:
* Manage the project scope, timelines, and communications as a project manager.
* Work with service owners, product owners, and the delivery unit as a business analyst to identify requirements and ensure the project meets its objectives.
* Oversee operational tasks for Service Ops Platforms.
* Support day-to-day operations of Service Ops Platforms.
* Aid in onboarding and training process for Production Partners.
Requirements:
* Experience in Project Management and Business Analyst roles in the IT sector.
* Familiarity with service operations processes, including global customer-centric scenarios, process mapping, and requirements gathering.
* Proficiency with service operation tools, specifically JIRA and Service Now.
* Excellent Excel skills.
* Experience in SCRUM environments.
* Strong analytical and problem-solving skills.
What We Offer:
* Permanent contract.
* Flexible schedule with balance between work and personal life.
* Ongoing trainings and certifications to improve skills.
* Home office option.
* Flexible remuneration package (public transport ticket, ticket restaurant, etc.).
* Health insurance.
* Dedication to a better society through OMEGA in action.
About Us:
As a Merkle Company, we accelerate the Business Experience (BX) of our clients through customer-centric solutions, technology, and data enhanced by AI. Our commitment to growth through people is guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We operate across key industries, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, we are a recognised leader in the Salesforce ecosystem in Spain. Client satisfaction is at our core, and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). We believe in growing together, driven by our values and passion for innovation.