Azure Service Engineer L2We are seeking a highly experienced Azure Service Engineer L2 to join our service operations team. This role is intended for senior professionals with deep expertise in troubleshooting complex online and distributed systems, combined with strong leadership and operational excellence capabilities. The position requires on-call duties as part of a continuous operations model.
Responsibilities
Lead the resolution of complex and high-impact incidents in distributed and online service environments.
Perform deep-dive diagnosis and advanced debugging of critical issues.
Act as the escalation point for L1, providing technical guidance and leadership.
Drive and oversee root cause analysis (RCA) and post-incident reviews across teams.
Identify systemic issues and implement long-term solutions to improve service reliability.
Design and develop automation solutions to optimize operational efficiency and reduce manual intervention.
Build dashboards to provide visibility into SLA performance, service health, and team workload
Develop reports to provide insights on technology performance and recommend improvements
Collaborate with engineering and product teams to influence service design and resilience
Ensure compliance with data protection regulations.
What You Bring
Experience in service operations, high-level troubleshooting and analytical skills in complex environments
Demonstrated experience diagnosing/debugging faults in online and distributed systems.
Working knowledge of enterprise network gear including routers, switches, and load balancers.
Working knowledge of enterprise routing protocols and IP subnetting.
Experience using diagnostic tools such as Netmon, WinDBG, and Wireshark.
Advanced experience with scripting using PowerShell, SQL, and Python .
Ability to identify and script automatable problems at scale, with a focus on efficiency and reliability
Knowledge of Azure and Microsoft 365 architectural concepts (Azure Portal, Storage Nodes, VMs, etc.)
Strong communication skills in written and spoken English (fluent level required- B2/C1)
Working Model- 12x5 service coverage (service coverage from 8:00 AM to 8:00 PM).
- Participation in on-call (standby) rotations.
- Fully on-site role (Madrid, Málaga, or Asturias offices).
Benefits
24 vacation days + 2 personal days + with the option to buy additional days.
Access to unlimited learning platforms (Coursera, Udemy, Pluralsight, Capgemini University).
FlexAbroad : work remotely from another country for up to 45 days .
Flexible benefits plan (health insurance, transport, meals, childcare).
Wellbeing HUB and onboarding support (Buddy program) .
Candidates with a disability certificate are highly encouraged to apply, as part of our inclusion and diversity policy.
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