Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Senior Account Manager
Location: Madrid, Spain (Office presence expected at minimum 3 days per week)
Please submit your CV in English
About the role and team:
In today's fiercely competitive marketplace, achieving creative excellence across all eCommerce touch points is crucial. We are seeking a visionary Account Manager renowned for their outstanding work in the Beauty & Skincare sector to join our dynamic team. This is an exciting opportunity to elevate our brand's presence and impact across Europe.
Our ideal candidate will excel in high-volume adaptation, ensuring compliance, consistency, and competitiveness throughout the creative process. As the Account Manager, you will assist our talented account team, overseeing multiple projects simultaneously and ensuring the highest quality from initial concept through to execution and delivery.
This role offers the chance to work with iconic beauty brands as we launch a groundbreaking Europe-wide eCommerce Content Factory. By integrating automation and AI, we aim to revolutionise content creation and set new digital standards for online beauty experiences
What you will be doing:
* Experience working with beauty products is a MUST.
* Manage a high-volume portfolio of adaptation projects, from initial concept through to execution and delivery, ensuring adherence to strict SLAs and quality benchmarks
* Identifying opportunities to increase sales and drive revenue for clients through upselling and cross-selling e-commerce products or services.
* A deep understanding of the business; their needs, expectations and requirements to provide the best service and solution through close partnership with the client.
* Keeping up with e-commerce industry trends, market developments, and competitive landscape to provide clients with relevant insights and recommendations.
* Effective project management through the full lifecycle using project governance as directed by the client – escalating issues and proactively resolving problems, managing project resource and spend and making critical decisions
* The ability to drive and motivate a team and project through to successful completion
* Run account meetings and take responsibility for service levels and KPIs
* Work closely with clients to create strong concepts from initial briefing
* Support client growth and projects.
* Proficient in Adobe WF, Microsoft Office, and other related software.
* A clear understanding of all IIG group products and how to utilise this knowledge to the accounts advantage.
What you need to be great in this role:
* Experience working with beauty and Dermatological products.
* 5+ experience as a Account Manager, or Senior Account Manager
* Proficiency in English and Spanish is required since we operate globally.
* Ensuring that the client experience is as positive as possible. Encouraging a positive, proactive solution first attitude, with clear communication in person, supported by documentation in email.
* Looks to constructively challenge the client and will proactively work with project teams to present any added-value solutions.
* Keeps up to date with industry news, agency case studies and innovations that the clients can learn from.
* Escalates any projects that are at risk of an unsuccessful delivery to the Project Manager and Account Director.
* Workflow management: Uses project management and workflow tools.
* Responsible for the timely delivery of projects, escalating any potential issues to the Account Director, Project Manager (PM) or Creative Director (CD) where this might not be the case.
* Team development and inspiration: Actively participate in the sharing of knowledge and the facilitation of learning within the Studio.
* Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.
* Influence and inspire your internal team to deliver projects to a high standard including QC.
Req ID: 15937
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Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what's possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.