Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USDJoin to apply for the Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD role at TrilogySenior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD16 hours ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Trilogy.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range30.00 / hr - $30.00 / hrReady to revolutionize technical support?
Forget everything you know about traditional customer service – we're rewriting the rulebook.At Trilogy, we've transformed support into a high-stakes puzzle-solving arena.
Our AI handles routine tasks, leaving you to tackle the most intellectually stimulating challenges across our suite of 100+ enterprise software products.
This isn't your average support role; it's a masterclass in technical problem-solving.Warning : This position isn't for the faint-hearted.
We move fast, think faster, and expect excellence from day one.
If you thrive on independence, love cracking complex technical puzzles, and can hit the ground running, you might just be the superhero we're looking for.Think you can handle being thrown into the deep end of enterprise software support?
Ready to push the boundaries of what's possible in technical problem-solving?
Then let's talk about accelerating your career at lightspeed.What You Will Be DoingBecome the bridge between cutting-edge AI and human ingenuity.
You'll be the specialist who steps in when our AI meets its match, solving the unsolvable and teaching our systems to be even smarter.
Think of yourself as part detective, part innovator, and part AI mentor.What You Won't Be DoingEnjoying a leisurely onboarding period - we expect you to master multiple products within your first month (yes, we know it's ambitious, and yes, we mean it)Looking to your manager for step-by-step guidance - this role demands self-starters who can navigate complex challenges independentlySenior Technical Support Engineer Key ResponsibilitiesYour mission is to seamlessly blend human expertise with AI capabilities, creating a support experience that sets new industry standards.
You'll focus on the challenging cases that push the boundaries of current AI technology, while continuously working to expand those boundaries.Basic Requirements4+ years of battle-tested experience in technical support or engineering roles, with a track record of solving complex technical challengesAdvanced mastery of generative AI tools - we're looking for someone who's gone beyond basic prompting and content generation to create automated workflows and custom AI solutionsAbout TrilogyHundreds of software businesses run on the Trilogy Business Platform.
For three decades, Trilogy has been known for 3 things : Relentlessly seeking top talent, Innovating new technology, and incubating new businesses.
Our technological innovation is spearheaded by a passion for simple customer-facing designs.
Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack.
Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.There is so much to cover for this exciting role, and space here is limited.
Hit the Apply button if you found this interesting and want to learn more.
We look forward to meeting youWorking with usThis is a full-time (40 hours per week), long-term position.
The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record.
The compensation level for this role is $30 USD / hour, which equates to $60,000 USD / year assuming 40 hours per week and 50 weeks per year.
The payment period is weekly.
Consult for more details on this topic.Seniority levelSeniority level AssociateEmployment typeEmployment type Full-timeJob functionJob function Engineering, Information Technology, and Customer ServiceIndustries Computer Hardware Manufacturing, Software Development, and IT Services and IT ConsultingReferrals increase your chances of interviewing at Trilogy by 2xSign in to set job alerts for "Senior Technical Support Engineer" roles.
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