Essential Job Functions • Handle guest check-in and checkout efficiently and in a professional manner, following the company procedures. • Hand over any relevant information with the relevant departments or shifts, using the right ways of communication. • Read the memo board, to keep updated on all current information. • Always use the correct telephone etiquette. • Perform Courtesy Visits to ensure the highest level of satisfaction of our Owners and Guests. • Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation. • Maintain a high standard of personal hygiene and wear proper uniform at all times. • Ensure the cleanliness and neatness of the Front Desk and office. • Understand the resort fire and safety procedures. • Handle guest complaints in a professional and hospitable manner. • Report any unusual occurrences to the MOD, Front Desk Manager or General Manager. • Adhere to all company policies and procedures. • Have a basic knowledge of resort rates, vouchers and discounts, as well as basic knowledge of Marsha reservation system. • On a daily complete the credit check according to the company procedure. • On a daily basis ensure a correct cashier closing, following accounting guidelines and procedures. • Responsible for answering calls, recording guest requests, and then pursuing the issue to a resolution. • Ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner. Must coordinate the response to guest issues and then follow-up with the guest to ensure satisfaction with the result. • Have knowledge of the local area and the resort, resort staff, and resort services, including the hours of operation for all departments involved and in the surrounding areas; has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc. • Is a resort ambassador by promoting the resort outlets. • Understands various payment options and procedures, knows how to read a reservation in Opera and Marsha. • Handle all emergencies according to established procedures. Job Qualifications • Hotel /Tourism Degree • Fluent in Spanish, German and English. Other European languages a plus. • Excellent hospitality skills. • Basic accounting skills. • Well organized, good team player. • Working knowledge of Opera/Guestware/Concierge Assistant/Marsha software. Physical Job Requirements • Maintain a neat and professional appearance at all time. • Frequent bending, kneeling and stooping, lifting up to 15kg • Good visual observation. • Long standing hours. • Stress resistant • Good communication skills • Flexible (working hours) Marginal Job Function • Perform other duties as required to meet the needs of the department or as instructed by Management. Other • Be punctual and wear the name tag and uniform at all times during working hours. • Perform all tasks in a timely manner ensuring all deadlines are met. • Comply with MVC policies and procedures. • Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times. • Maintain an attitude and commitment to provide excellent service to all customers and associates. • Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers. • Maintain a working knowledge of all MVC product lines. • Maintain computer systems knowledge (MS Office, Outlook, etc) • Work with all MVC colleagues as a team, supporting the needs within that team and those of the business at all times. • Must be proactive in every area, including offering additional services to clients. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.