Overview
Job description Our Client is a fast-growing software company looking for a new Software Support Specialist ! You have the opportunity to join a small team and make a difference from the ground-up for a personalized experience.
Responsibilities
* Work directly with customers to help them configure web based software
* Resolve technical support tickets
* Escalate Issues to the software development team
* Escalate issues to the data center ops team
* Escalate issues to partner ops team
* Provide web training to customers and prospects
What You Bring to The Role
* You are passionate about web technology
* You have a general facility with technology, and are able to learn new technologies quickly
* You are extremely self-motivated; able to find opportunities for improvement and tackle them without external direction
* Demonstrate strong problem solving skills and sound judgment
* Must pass background check
We are an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Work Info
Work Remotely - Yes
Schedule - Monday to Friday
Experience
* Web Application Support: 3 years (required)
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