Sr. Associate JP, Global Solutions and Risk Compliance (GSRC)
Job ID: 3126604 | ICP-Dalian branch - J15
The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide. GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks. With a diverse global team spanning across India, China, Poland, Romania, Netherlands, Jordan, Philippines and Costa Rica, GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings. GSRC raises the bar on quality by implementing operational changes matching the everchanging regulatory space. The team designs global, consistent, and scalable solutions and prioritize a blend between technology-driven and human decision-making processes. GSRC believes that innovation thrives on diversity, fostering an inclusive and equitable culture that empowers employees with opportunities for learning and development.
Key job responsibilities
* Review latest product information as per Standard Operations Procedures (SOP) and cross-check against relevant regulatory documentation.
* Classify products using various Amazon-specific tools and systems to ensure compliance for availability on Amazon.
* Collaborate with the manager and Process Experts to address deviations from SOPs and seek guidance when necessary.
* Maintain detailed records of assigned tasks and utilize standardized reports to prioritize work, ensuring Quality, Productivity and Service Level Agreement targets are met.
* Identify opportunities for improvement and collaborate with partner teams to reduce manual effort, including automating reports using Excel queries.
* Share feedback on SOPs to contribute to ongoing operational process refinement.
* Participate in knowledge-sharing sessions and contribute expertise and learnings.
* Mentor peers by answering queries and providing process-level training where appropriate.
Required Skills
* Ability to use Microsoft Excel (filtering/sorting data sets, cell referencing, pivot tables, data validation, etc.).
* Basic understanding of SQL; ability to self-serve defined queries and retrieve data from a database.
* Knowledge of Customer Relationship Management tools and managing customer data/interactions.
* Attention to detail and ability to analyze and identify patterns across data sets.
* Problem-solving skills with the ability to find solutions through logic, intuition, creativity, and design thinking.
* Commitment to investigation, research, and digging deep to seek facts.
* Ability to understand, interpret, critique, analyze and communicate data.
Basic Qualifications
* Bachelor's degree.
* Experience with Microsoft Office products and applications.
* Japanese N1 (or equivalent) proficiency in verbal and written communication.
* English B2+ (or equivalent) proficiency in verbal and written communication.
Preferred Qualifications
* Knowledge of consumer product compliance processes and regulations.
* Experience in regulatory compliance management with government agencies.
* 2+ years of work experience in Business Process Outsourcing in domains such as accounting, regulatory compliance, payment processing, IT services, human resources, quality assurance.
* Advanced Excel skills (VBA).
* Knowledge of database querying (SQL).
* Experience as a quality auditor in retail chain management, Fast Moving Consumer Goods company, or corporate role.
* Experience with data analysis in quantitative fields and building data and decision support systems.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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