Job Details
Onsite Deskside Technician
Job Description
We're hiring! Join our team as an Experienced IT Support Technician (2nd Line / Desk Side Support) based at our client's site.
We're looking for a proactive, hands-on professional with solid networking and infrastructure support skills who can provide top-notch customer service, resolve tickets efficiently, and deliver smart hands support for on-site and remote issues.
Key areas of responsibility
1. Respond to IT related Requests and Incident calls in Service Now
2. Correctly create Tech Hub visit tickets, track incidents and IMAC tickets in a timely and accurately manner in Service Now
3. PC (Desktops/Laptops) - Hardware and Software Troubleshooting
4. Diagnose printer hardware and software, and other peripheral device failures and implement solutions
5. Ability to resolve Microsoft operating system issues and errors (from Windows XP up to Windows 10/11)
6. Good knowledge of Networking essentials and troubleshooting skills
7. Good knowledge of Microsoft Office applications (up to Office 365)
8. Basic knowledge of Microsoft Active Directory Users and Computer management
9. Provide installation and upgrade services of supported hardware and software
10. Some hardware support experience required e.g., installing memory/disk drives
11. Supporting the call center with "on the fly" information relating to open cases
12. Ability to train, understand and comply with customer safety standards and requirements.
Job Requirements
Personal Qualities
13. Candidates need to be highly flexible as some cover at alternative sites may be required on an as needed basis (driving license and access to vehicle is essential)
14. Candidates need to be adaptable, efficient, and able to work independently
15. Ability to communicate technical information to non-technical audiences
16. Strong sense of customer service
17. Excellent problem solving and troubleshooting skills
18. Good organizational skills
19. Ability to work pro-actively to resolve potential problems
20. Ability to follow verbal and written instructions, and also investigate resolutions
21. Excellent verbal and written communication skills
22. Ability to multitask
23. Team focused
24. Punctual, both to work daily and to scheduled customer appointments
Ideal qualifications
Although not required, the below would prove useful to the right candidate
25. CompTIA A+
26. CompTIA Network+
What"s next:The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!About usWe are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on, and where we regularly post insights from our colleagues.We want to inform you that there are currently scams targeting job seekers by falsely using our company"s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.Key Points to Remember:* Legitimate job offers only follow interviews conducted with our hiring managers or clients.* We will never ask for payment at any stage of the recruitment process.Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.#LI-ONSITE