Location: Sant Cugat del Vallès, Barcelona.
At Worldpanel by Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behaviour and the influencers that drive it.
Numerator, a data and tech company serving the North American market research space, has combined with Worldpanel to create a new global consumer data company. This new company forms a powerhouse of technology‑enabled consumer insights from nearly five billion consumers worldwide, driving innovation and strategic solutions for thousands of customers.
Join us in this groundbreaking venture and be part of a team that shapes the future of market research.
Role Mission
As Client Director, you will lead the strategic relationship with one or several key clients in Spain. You will ensure outstanding service delivery, commercial growth, and convert consumer panel data into clear strategic actions. You’ll be a trusted advisor to senior stakeholders, orchestrating insight, consultancy, and growth plans that drive measurable impact for our clients and for Worldpanel.
Reasonable Adjustments
Worldpanel by Numerator is committed to offering equal opportunities to all individuals, including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.
Key Responsibilities
1) Client Relatioship Management
* Act as the senior point of contact for assigned clients, building strong executive‑level relationships.
* Develop a deep understanding of client priorities, strategic context, category dynamics, and business challenges.
* Expand the collaborator network by initiating new conversations and growing the influence and penetration of Worldpanel solutions across functions (Insights, Marketing, Category, Sales, Strategy, E‑commerce).
2) Strategy & Insights
* Lead the creation and delivery of actionable insights using purchase and consumption panel data (FMCG/Retail and adjacent sectors).
* Craft compelling strategic narratives and present confidently to senior audiences, from quarterly reviews to executive workshops.
* Encourage growth via clear recommendations on portfolio, pricing, promotion, retail execution, and shopper/consumer strategy.
3) Account Management & Commercial Growth
* Own revenue and growth targets for your client portfolio, ensuring renewal, expansion, and multi‑solution penetration.
* Proactively identify commercial opportunities (new studies, advanced analytics, innovation, media & targeting, linkages, consulting).
* Lead commercial proposals, negotiations, and statements of work—balancing value delivered, feasibility, and profitability.
4) Team Leadership
* Lead a small client team (Client Managers/Executives), developing analytical, consulting, and storytelling capabilities.
* Set clear ways of working, mentor for performance, and develop a collaborative, inclusive culture.
* Supervise all deliverables to ensure Kantar / Worldpanel quality standards across reporting, projects, and advisory work.
5) Service Development
* Contribute to the evolution of Worldpanel products, tools, and methodologies from a market/client vantage point.
* Pilot and champion new solutions, process improvements, and automation that increase value and impact for clients.
Your background will ideally look like this…
* Strong background in quantitative research ;
ideally Consumer Panel methodologies (purchase and/or usage).
* Proven track record managing senior client relationships and leading strategic accounts in FMCG/Retail or related sectors.
* Degree in Business, Marketing, Economics, Statistics, Social Sciences, or similar.
* Experience negotiating contracts, managing cross‑functional initiatives, and coordinating multidisciplinary teams (analytics, commercial, product).
* Comfortable managing a P&L or revenue targets, forecasting, and pipeline development.
* Able to translate complex data into clear, meaningful stories.
* Commercial approach, ability to find opportunities, build proposals, and grow revenue while delivering measurable client value.
* Leadership skills, collaborative, inspiring, and accountable;
experienced in coachingand building high‑performing teams.
* Critical thinking, curiosity, and outcome‑orientation;
able to challenge constructively and influence decisions.
* Proficiency with PowerPoint/Excel ;
familiarity with data visualisation tools (e.G., Power BI, Tableau ) is a plus.
* Solid understanding of panel data concepts (penetration, frequency, loyalty, repertoire, trip missions, channel shifts, price/promo, media linkage).
* Business proficiency in Spanish and English required;
Catalan a plus.
* Right to work in Spain.
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