Location: Spain - Barcelona | Job-ID: 213529 | Contract type: Permanent | Business Unit: Service Desk
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers source, transform, and manage their IT infrastructure to enable digital transformation and support their users and business worldwide.
In Spain, we operate a Global Service Desk, providing tailored IT knowledge and services, and assisting employees and business partners by finding practical solutions to their IT problems.
The main responsibilities of this role include collaborating with other IT support teams and communicating with users to resolve their IT issues effectively.
Your daily tasks will be:
* Answering and supporting queries via tools, phone, and email, maintaining daily contact with users across Europe
* Resolving IT issues encountered during office work
* Documenting and logging calls in the ticketing system
* Delegating unresolved problems to the appropriate teams
* Maintaining and improving customer satisfaction levels
* Communicating with team members and different departments
What do we offer you?
* Remote work 80% of the time, with 4 days/month on-site
* Full-time contract, 39 hours/week
* Rotative schedule: Monday-Friday, 07:00-19:00
* Starting date: 1st of July
* Ticket restaurant (1100€ per year)
* Private health insurance with Sanitas after 6 months
* Annual gross salary of 20,535.87€
* An international environment that supports and respects each other
* Access to VIP District discounts: gyms, restaurants, car wash, etc.
* Career development and leadership programs
* Free online language classes (German, French, Spanish, English)
* Fast recruitment process
* Fully paid training
You are the ideal candidate if:
* You have an advanced level of Portuguese, French, and English
* You are interested in learning about IT
* You possess a positive, can-do attitude and enjoy problem-solving
* You have logical thinking and enjoy helping others solve issues
* You have excellent communication skills and a customer-focused mindset
* You enjoy working in a team
* You are punctual and respect schedules
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 15,000 employees worldwide. We support our clients in their digital transformation journeys, serving corporate and government clients across various industries. Our Global Service Desk supports approximately 4.2 million users in over 70 countries, speaking 30 languages.
Our work environment is dynamic, international, informal, and flexible, offering numerous opportunities for professional and personal growth. We foster a community feeling that makes you feel part of something bigger.
Interested in joining a company with a strong community spirit? We’re growing, hiring, encouraging, empowering, and supporting our team.
#CCwinningtogether
#J-18808-Ljbffr