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Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Local Services for Digital Ads — a game-changing tool for businesses everywhere!
Responsibilities:
* Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
* Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise.
* Content Compliance: Assess reviews based on guidelines; process Guarantee claims.
* Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
* Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
* Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
* Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment.
Requirements:
* C2-level French and fluent English.
* Experience in customer service.
* Strong communication, organizational, and customer-facing skills with a keen eye for detail.
* Self-driven and able to manage tasks independently while meeting deadlines.
Preferred Qualifications:
* Bachelor's degree in Business or related fields.
* 2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.
* Knowledge of home services industries (e.g., plumbing, electrical).
Benefits:
* Full-time (39 hours/week) hybrid position in Barcelona with a salary of €19,200 gross/year plus up to €1,000 gross/year in bonuses.
* Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
* Private Health Insurance.
* Continuous skill development and certifications.
* Clear career growth opportunities supported by coaches and a motivating team environment.
* Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
* Prime office location at the World Trade Center, Barcelona, surrounded by the sea.
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