Job Description
The Field Operations Manager (FOM) will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality, Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.
Responsibilities
* Customer Engagement: Develop strong trust relationships with key customer contacts; work with Contract Managers to plan and schedule labour resources to meet customer needs aligned to contract entitlements; contact customers to schedule FSS activities as needed; understand the customer base, identify FSS skills gaps, and drive competencies to support future needs; provide exceptional support to customers and resolve issues.
* Operational: Drive and monitor HSE culture and ensure compliance with safety and environmental regulations; ensure HSE requirements for customer sites are documented and communicated; ensure operational excellence and adherence to quality standards; attach FSS service visit reports to all Work Orders; cooperate with cross-functional teams; monitor performance metrics and drive continuous improvement; ensure Installed Base Audits are planned and completed on schedule; develop a strong network across the territory and HPS teams to guarantee customer delivery satisfaction.
* Work Force Planning: Optimize resource allocation and drive productivity; ensure FSS time entry, billability and overtime meet targets; manage relationships with GES and COEs for outsourcing; coordinate with labour pools to support field activities with compliance to local laws and proper documentation; ensure visa compliance and GMS coordination; maintain labor SIOP planning and quarterly MOS; complete Work Execution planning to meet resource and skill needs.
* Training and Development: Ensure FSS in the territory are fully trained and aware of business drivers; identify skills gaps and drive competencies for future needs; schedule and complete training plans for technical and soft skills, new products, quality and mandatory HSE training; monitor expiring CEAT certifications and drive recertifications; support rollout of processes, training, tools, and initiatives.
* Key Performance Measures (KPI): HSE training completion; HSE observations; audits; FSS billability and utilization targets; overtime within policy; 100% utilization of standard field service IT applications; FSS service reports attached to SFDC; GSM compliance audits; escalation ownership; accurate documentation and planning of visits; installed base audits completed on time; inventory and QR metrics as applicable.
Qualifications
* Bachelor or engineering degree
* At least 8 years of experience in Industrial Automation
* Fluent in English and Spanish
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
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