Responsibilities
* Organizar todas las tareas propias del departamento de Recepción con los clientes hospedados en el Hotel, desde antes de su llegada, durante su estancia y hasta la salida.
* Formalizar las llegadas (check in) y bienvenida de clientes.
* Formalizar las salidas (check out) y despedida de cliente.
* Atención al cliente tanto presencial como telefónica, durante toda la estancia.
* Funciones de conserjería y consigna.
* Revisión de reservas.
* Auditoría nocturna.
* En general, otras tareas encomendadas por el jefe de recepción.
Qualifications
* Formación: Grado en Turismo, Máster en Marketing o similar.
* Imprescindible formación específica en calidad turística.
* Experiencia: mínimo 2 años en atención al cliente y calidad en sector hotelero.
* Idiomas: inglés alto, valorable otros idiomas.
* Conocimientos valorados: ofimática, hostelería, CRM, normativa ISO.
Benefits
* You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.
* Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.
* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.
* You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!
* As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:
1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools.
Contract
Fijo Discontinuo (duración determinada)
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