P Mid/Senior Data Center Technician /pp Location: Madrid /p p An Oracle Data Center Technician will be the technical liaison between the technology teams and the Data Center Environment. You are able to troubleshoot and solve hardware issues. As a skilled troubleshooter on a wide range of technical environments and systems, you understand which issues to escalate to the appropriate resolver groups. You create and maintain documentation on hardware technologies you support. You understand all aspects of the equipment you support. You know how to innovate to best serve your clients but also know how to take direction when it is given, paying attention to all details involved. You would also be expected to improve some of the processes and introduce automation with aim towards simplification. /pp You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. /p pb Role Responsibilities /b /pulli Act as HW support expert liaison to other technical teams non-technical teams (e.g.: networking, compute, compliance, business operations) /lili Understand internal customer problems and provide technical solution in timely manner /lili Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware at Oracle data centers /lili System board level repair and fault diagnosis to SLAs /lili Planning and commissioning new rack positions /lili Involvement with the design and commissioning of new whitespaces /lili Structured cabling installation is a significant part of this position /lili Keep up with the latest technologies and apply them appropriately /lili Adherence to defined Health Safety processes at all times /lili Working as part of a multi-disciplinary team without friction /lili Available to travel in EMEA /li /ul pb Requirements /b /pulli We’re looking for an experienced Data Center Technician, with practice in rack, stack equipment including commissioning of new racks and Strong structured cabling skills on fibre copper (e.g, term test) /lili With deep knowledge in Troubleshooting and repair hardware systems and knowledge in networking fundamentals and Linux and other SO administration. /li /ulp We believe you will need to have the following experience, but we also expect you to bring your own unique experiences to the position. Not everyone is the same, and we value individual critical thinking and wide perspectives that we may not have had before. /p pb The Candidate /b /pulli Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience /lili Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered /lili Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems) /lili Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems /lili Experience working in a “mission critical operations” environment /lili The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations /lili Ability to speak confidently and to communicate clearly in a virtual environment /lili Strong adherence to processes and be a Process Champion /lili Good communication skills (oral written) and ability to interact professionally with a diverse group of customers and staff /lili Experience providing client-facing, direct customer support and service. /lili Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual /lili Highly service-oriented, reliable, responsible, self-motivated /lili Good English command /li /ul pb Role Responsibilities /b /pulli Act as HW support expert liaison to other technical teams non-technical teams (e.g.: networking, compute, compliance, business operations) /lili Understand internal customer problems and provide technical solution in timely manner /lili Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware at Oracle data centers /lili System board level repair and fault diagnosis to SLAs /lili Planning and commissioning new rack positions /lili Involvement with the design and commissioning of new whitespaces /lili Structured cabling installation is a significant part of this position /lili Keep up with the latest technologies and apply them appropriately /lili Adherence to defined Health Safety processes at all times /lili Working as part of a multi-disciplinary team without friction /lili Available to travel in EMEA /li /ul pb Daily Job Duties: /b /pulli Hardware installation decommission of enterprise servers and cabling infrastructure. /lili Troubleshooting and repair of data center hardware and networking infrastructure. /lili Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems, and other equipment. /lili Rack installation including putting racks in place, cabling, power up, and hand-off of servers to internal provisioning teams. /lili Monitoring of DC environments using monitoring tools. /lili Monitoring and responding in a ticketing environment that is used and monitored by multiple internal Oracle Cloud service owners and teams. /lili Documentation of activities and strict alignment to SOP’s. /lili Decommission life cycle of data center hardware. /lili Inventory process, order replacement parts, and return failed parts as required. /lili Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables. /lili System power supplies and cabling install, troubleshooting, and repair. /lili You should be able to complete small projects on your own and work with your manager in planning and completing larger local projects. /li /ul pb Skills /b /pulli Data Center Operation /lili Ticketing System /lili Technical Support /lili Hardware Troubleshooting Experience /lili Organizational skills /li /ul