PbCMDB Process Owner ServiceNow CMDB Coordinator /b /ppWe are looking for an experienced bCMDB Process Owner ServiceNow CMDB Coordinator /b to lead the implementation, governance, and continuous improvement of our bServiceNow CMDB /b environment. /ppIn this role, you will own the bConfiguration Management process /b, ensuring a reliable and high-quality CMDB that supports bIT Service Management (ITSM) /b, operational excellence, and data-driven decision-making. You will act as the key link between technical teams, stakeholders, and ITSM governance. /ppbr/ppbKey Responsibilities /b /pulliOwn and govern the bConfiguration Management process /b aligned with bITIL best practices /b /liliDefine and maintain bCI classes, attributes, and relationship models /b /liliConfigure and optimize bServiceNow CMDB, Discovery, and Service Mapping /b /liliDrive bCMDB roadmap, maturity, and adoption /b across the organization /liliMonitor bCMDB health and data quality KPIs /b (accuracy, completeness, timeliness) /liliCollaborate with bInfrastructure, Cloud, Security, and Application teams /b /liliPromote CMDB-driven use cases such as bimpact analysis, reporting, and automation /b /li /ulpbr/ppbWhat We’re Looking For /b /pulliProven experience in bCMDB implementation and Configuration Management /b /liliStrong background in bITSM environments /b and bServiceNow CMDB /b /liliExperience with bDiscovery, Service Mapping, integrations, and CI data modelling /b /liliStrong understanding of bITIL Configuration Management /b and governance frameworks /liliExcellent stakeholder management and communication skills /li /ulpbr/ppbNice to have: /b /pp⭐ ServiceNow certifications /pp⭐ Experience with bCSDM /b /pp⭐ Background in large-scale CMDB transformation initiatives /p