Job Summary
Business Analyst with experience in data activities CMDB knowledge and experience in data migration from external tools to ServiceNow. Must be able to grasp functional aspects of data and work with SMEs on mappings. Knowledge of CSDM which is heavily used by us.
Experience in data migration activities capable to manage large data extractions covert it into the right ServiceNow target format. Desirable experience in CSM/OM data model capable to advice best practices on the usage of the field
Responsibilities
* Analyze business processes to identify areas for improvement and optimization using ServiceNow solutions.
* Collaborate with stakeholders to gather requirements and translate them into technical specifications.
* Implement ServiceNow CSM to enhance customer service operations and improve client satisfaction.
* Utilize ServiceNow Order Management to streamline order processing and reduce operational bottlenecks.
* Manage and maintain the ServiceNow CMDB/CSDM to ensure accurate and reliable data for decision-making.
* Provide insights and recommendations based on data analysis to support strategic business decisions.
* Develop and deliver training sessions to ensure effective use of ServiceNow tools across teams.
* Monitor system performance and troubleshoot issues to maintain seamless operations.
* Work closely with cross-functional teams to ensure alignment of business goals and technology solutions.
* Document processes and create user guides to facilitate knowledge sharing and consistency.
* Engage in continuous learning to stay updated with the latest ServiceNow features and best practices.
* Contribute to the development of business cases to justify investments in ServiceNow technologies.
* Support project management activities to ensure timely delivery of solutions. Qualifications
* Possess strong analytical skills with the ability to interpret complex data sets effectively.
* Demonstrate proficiency in ServiceNow CSM Order Management and CMDB/CSDM.
* Exhibit excellent communication skills to interact with stakeholders and team members.
* Have a solid understanding of business process modeling and improvement techniques.
* Show experience in hybrid work environments and adaptability to changing business needs.
* Display a commitment to continuous learning and professional development in ServiceNow technologies.
Certifications Required
Certified ServiceNow System Administrator ServiceNow Certified Implementation Specialist
What would you take from our side?
HIGH QUALITY PROJECTS. You will take part in demanding projects focused mainly on digitalization or even start projects from scratch. Show us what you're made of!
LATEST TECHNOLOGIES. We know you love the fascinating world of Salesforce, which is why you'll continue to grow in this field by working with the latest technologies.
LEARNING. Your current knowledge is never enough, is it? You'll have access to learning platforms that will train you to become an expert or even start learning one of those skills you know you've been wanting to study.
TEAMWORK. This team will always be there for you! We know you're tough and have a "no task too small" attitude, but you'll always have a talented teammate to count on if you need to!
INTERNATIONAL TEAM. If you stand out among your peers because you've got great English communication skills, you'll be able to put that to good use! If it's not your strongest suit, don't worry! Here's where you can improve it by working alongside teams distributed all around the world.
CAREER PLAN. It is a fact, here you'll grow in every direction: vertically towards gaining more responsibilities and increasing in category, and horizontally towards learning new technologies and becoming an expert in your business.
Other Benefits That You'll FindRestaurant tickets for every working day!
Permanent contract: you are here to grow with us!
Flexible retribution for the Gympass and nursery tickets: take care of your health and your children!
Referral program: it's time to bring your colleagues to an awesome team and get rewarded for it!
Salary and bonuses: it's a matter of reaching an agreement. We'll discuss it on our first call!
What will make you successful in this position?
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
* Cognizant is a global community with more than 300,000 associates around the world.
* We don't just dream of a better way - we make it happen.
* We take care of our people, clients, company, communities and climate by doing what's right.
* We foster an innovative environment where you can build the career path that's right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
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