We’re hiring: Receptionist
brTemporary position | Start date: As soon as possible
br
brDo you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for a Receptionist to join our team and help us create an exceptional experience for our students, residents, and guests.
br
brAs the face of the residence, you will play a key role in the day-to-day running of reception: welcoming residents and visitors, handling queries and complaints, supporting check-ins and check-outs, coordinating with other departments, and helping everything run smoothly behind the scenes.
br
brKey Responsibilities:
brBe the first point of contact for students, residents, and guests, delivering a friendly, professional, and welcoming experience at all times.
brManage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges.
brBuild strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention, and recommendation.
brCoordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties.
brMonitor guest access, key handling, and general building security, reporting any concerns when necessary.
brManage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers.
brSupport sales enquiries, lettings, and property viewings, while working closely with Finance, Sales, Housekeeping, and Maintenance.
brEnsure company policies, procedures, and values are reflected in every part of the role through excellent customer service.
br
brRequirements:
brMinimum B2 level in English.
brPositive, proactive, and organised team player with great communication skills.
brStrong attention to detail and a genuine passion for customer service.
brPrevious experience in reception, hospitality, or customer service is a plus.
br
brPosition Details:
br~ Temporary summer role
br~ Start date: As soon as possible
br~40 hours per week, with rotating shifts Monday to Sunday
br
br
brInterested? We’d love to hear from you!